I rang Dodson and Horrell about gruesome find......

G

gails

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And they were realy nice. Te girl I spoke said she would sent me a SAE and to send the manky foot back
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, and aslo said she would sent me some vouchers as an apology.

I never thought that I would get anything.

Customer service is alive and well
 
I think it is a rabbits foot, but not really sure, all I can tell you is that is is furey, with bones and claws, hhhmmmmmm taste sensation
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Dodson & Horrell are a reputable company and I guess it is in their interest to not have an unhappy customer. Good for them, you couldn't ask for more really could you? Well other than it not to have happened in the first place of course...
 
I too wondered how you got on as I buy D&H myself.
Glad they were polite and apologetic to you and are giving you vouchers!

Hopefully the find was a one off!
 
No I could not have asked for any better service, and the girl on the end of the phone was shocked.

I have always used them, and on the back of this, will continue to do so
 
About 20 years ago I found a piece of metal embedded in a D&H competition wafer. I sent it back and received a not very apologetic letter saying they didn't know where it had come from and my horse wouldn't have eaten it any way as horses are fussy eaters!
I wasn't very impressed and mentioned it to my feed supplier, he wasn't pleased and complained. I received vouchers and the offer of a trip round the factory, didn't go as to far away.

Glad to see customer service has improved!!!
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[ QUOTE ]
I too wondered how you got on as I buy D&H myself.
Glad they were polite and apologetic to you and are giving you vouchers!

Hopefully the find was a one off!

[/ QUOTE ]

I have found some plastic before, but sent it in a letter, and got the same reply as another poster, eg, no way would that have happened, was not happy with that.

I am more than happy with this outcome, I know tat this sort of thing shoud not happen, but if their system is that good, then maybe it should not.

However their products are good and will still purchase them
 
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