Livery Yard Disciplinary Advice!

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Jemima25

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Need advice on how other yards go about dealing with liveries who seem to continually cause drama and break rules! At our wits end with a couple of liveries who seem to think they own the place ( one even put their own lock on a communal tack room without informing any other liveries or owners of code recently!!! :mad:). They seem to create tension and drama every week and it is having negative effect on other liveries. Advice on what to do and any ideas on what yard rules could be implemented?! How do other yards deal with people like this?!?
 
Get together with some other owners on the yard who are having problems and take it up as a group with the YO. If only one person complains it could get passed off a bitching, if you club together you might just get something done about it.

They certainly shouldn't be putting their own locks on things, that will most likely void the YO's insurance.
 
Call them in and ask them if there is a problem, remember there are always two sides to a story, if their side is worth looking into then deal with it, it they are just drama queens give them a warning, following that give notice if things dont improve. Folk dont act the way they do just because they feel like it, there is usally something to set it off, thats goes for the lady behind the till at tesco to the richest man in the world.

I wouldnt involve other liveries until i had had a chat, could just be bitching or bullying which is tantamount in this day and age
 
So it's verbal warning and then written? Two strike system seems like a fair way of doing things.
Am planning on printing out yard rules and make it clear that bitching and bullying isn't acceptable either - its such a shame to create bad atmosphere where people come to enjoy their hobby!
 
You canot discipline customers .
You have a right not to sell a service to them if you choose.
I would just serve notice life is to short .
If you wanted to keep them a face to face meeting detailing what needs to change is called for followed up with a letter covering what was agreed .
 
Agree goldenstar which in a sense is the same as a warning, you have had the chat and put it in writing. I think its unfair to just serve then notice without finding out what the problem is first. Just look at the amount of condemned folk on this forum, some are first time posters, lol
 
I have to diagree with notice, how would you feel if your child was a livery and her stuff was being nicked from the tack room so she without thinking put a lock on it, or she was coerced in to outting a lock on it by another livery and you didnt know what was happening until your child told you she had been given notice and the YO didnt ask her why she did it. What a cut throat world we live in.
 
If it is your yard, give notice. Either that, or you give them a 'one more strike and your'e out' warning. You are well withing your rights to ask them to leave.

If it is someone elses and you are a livery, club together and speak with YO about the issues.

I would be more concerned about losing the good customers to these absolute PITA's!

If I were being REALLY petty, I would lock their stuff away in a seperate tack room, without giving them any notice :P Obviously not advised and more for my own mental imagery and sanity, but people like this pisssss me off!

Also, by the sounds of the OP, the lock on the tack room isnt a standalone issue... if it were however, then yes, speak with this particular livery to uncover issues.
 
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It's definitely not the first issue - I worry that we are being too 'soft' but agree that it is not fair to run in guns blazing either. It's a very difficult thing to deal with sometimes! Thank you for advice everyone :)
 
There have been issues on my livery yard so we had a note in with our invoices reminding us to keep the tack room tidy and that we were limited to having X,Y and Z in there.

We were then issued 2 weeks after that with a new list of rules, prices and a price increase. Plus clearly defined guides as to what was and wasn't covered in specific livery packages.
 
OP are you a YO or a fellow livery of these PITA liveries??

As a YO, I'd be sending them up the road. Here we only have the one livery, which is all we've ever had room for, and thank god for that coz we're so aware that when there's more than one person on the yard things can get acrimonious!!

But as a YO my main concern would be the locking of the tack room door and one person retaining the key to it. There are no circumstances in which this could ever be deemed acceptable - people need to access a tack room in order to get to their safety equipment, i.e. hats/body protectors etc etc as well as tack - also there is an issue of needing to gain access to the tackroom in the event of an emergency such as fire - so as a YO I would take the stern line on something like this and unashamedly ride on the back of "'elf and safety" and give the livery notice with whatever time period is stipulated in their agreement.

Locking a tack room door, or any door or gate for that matter, without the YO's consent, is a serious matter IMO and one which no YO should ever tolerate under any circumstances.
 
If youre the yo you need to talk to the liverys and ask what the problem is, it isnt always as it seems from one persons perspective and i agree with those who say there are 2 sides to any story, sometimes more, if youre not the yo and from the tone of your post thats whats coming over, then you need to speak to the person who rums the yard. Im so glad that im not on a yard with this, chuck them off at the first problem, its an unprofessional thing to do without investigating, you might find yourself keeping the very ones you really need to asking to leave.
 
Agree Marydoll. Anyone can make one mistake unless we are all trying to compete with God and be perfect, of course he was crucified.
 
But the inference from OP's posts is that this is not an isolated issue .
YOers get enough stick on here when they don't stand up and sort out their yards it is the yard owners job to sort out trouble on yards .
It's the yard owners business and all the customers matter so if you have two making life hard for the rest it's really very simple you either sort them out fast and if that fails move them on before the whole yard goes into melt down .
 
Dizzle, i like the idea your YO has, OP didnt elaborate if she had guided the new livery to the expected and unexpected from liveries list when there had been another issue, sometimes things are blown out of proportion until you look back on it and realise it was something silly.

OP just get rid. It reminds of a previous thread running on her about folk doing what others do because they do, makes me think of something that goes baaa
 
At our yard the YO holds quarterly meeting which helps to keep everyone in the loop at the same time. If the YO is concerned about anything a particular livery is doing or not doing she'd have a quiet word in private and a livery would do the same.
 
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