Need advice re. buyer wanting to return horse

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xemonsus

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Hi Im looking for some advice for friend of mine who has recently sold a horse that the buyer now wants to return and have a full refund on.
Its not a straight forward sale as the pony did have some issues that the seller made very clear to the buyer. The pony is very highly strung and had been left at grass since my friends son had out grown her as she was not suitable for a child to ride (the buyer is a young adult).
The sale only came about by chance as the buyer was looking for something to play mounted games with and the pair seemed well suited, after several viewings. My friend had been open and more than honest about the pony and sold her for very little. They have ridden her at her new home (4days) and she has reared when she came out of the stable.
They now want her collected and their money back she wasnt vetted and only yesterday text my friend saying how well they where getting on.
Sorry to have gone on a bit but hope someone out there will have some good advice for her.
 
As MrsM says if she isn't a professional horse trader then it is up to your friend whether she accepts the horse back or not- personally from what you have written I don't understand why your friend wouldn't accept it back, as she wasn't intending to sell anyway and didn't sell her for much money etc, or am I missing something here??
 
No it was a private sale i said the same as you but they are insisting that they have 7 days to return her?!! She wasnt even advertised and it all came about by chance as they viewed someone elses pony on the yard that 'didnt have enough about it for her'. They rode her 3 times before buying her.
My friend is really upset by it all as she thought she had sold her on to someone who could handle her and that she been open about everything about her otherwise she would have remained a field ornament.
 
Personally if I felt particularly hard done by I would accept her back less £x amount for incurred costs and inconvenience (time off work to show off the horse etc) but in reality my priority would probably be the horse and I'd take it back no questions asked
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She is just upset that she is being backed into a corner by someone after she spent money delivering, vaccinating etc and that they are sayin she was miss sold as she was sold in the very best of faith. She would have her back if needs be but i fail to see why she should after all the time that has been spent ensuring these people knew what they were buying,
 
They have no right to send her back. Your friend can refuse.

But if she was mine, I'd take her back for fear of what will happen to her in the future if I didn't. If it was a longer time it would be different, but it's only days and the new home hasn't worked. For the sake of the pony, I'd take her back.
 
She has offered to help her out with her and im sure she will take her back i was just shocked by it all when she called me as i was there when the viewings took place and she was told what the horse was like! Surely people give horses time to settle in when they buy a new one.
The pony did need a new home as she had been in the field doing nothing for 5 years and it wasnt a sale my friend made easily but in good faith which now looks to be thrown in her face.
 
Offer her half her money back for the inconvenience caused. Its not your problem that they have changed their mind, on what was quite clearly explained...
 
as others have said she doesn't have to accept the pony back. if it was me i would offer half of the money they paid to buy the pony back but i would make the whole "buyer beware" thing clear....
 
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They have no right to send her back. Your friend can refuse.

But if she was mine, I'd take her back for fear of what will happen to her in the future if I didn't. If it was a longer time it would be different, but it's only days and the new home hasn't worked. For the sake of the pony, I'd take her back.

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Agree totally with this poster
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[ QUOTE ]
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They have no right to send her back. Your friend can refuse.

But if she was mine, I'd take her back for fear of what will happen to her in the future if I didn't. If it was a longer time it would be different, but it's only days and the new home hasn't worked. For the sake of the pony, I'd take her back.

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Agree totally with this poster
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Yes, well said, I agree too.
 
They haven't given her much time to settle in. It depends on how much your friend wants to sell the pony. If she wasn't that worried either way, then she could have her back, minus the inconvenience. If she REALLY wants to be finished with her, then the best thing would be to go over and help them and to suggest that they give the pony longer to settle down and get used to the new home and new owners and new ways of doing things.
 
oh the buying v selling is a game.
1 private sale invioce did say sold as seen and tried?
2 did they vet it?
3 not given time to settle?
4 the said horse hadnt been worked or a while, pointed out?
5 buyer beware. they tried it several times, their chioce.
i think your friend should say that she will have it back at a notional sum or offer to have it back and sell it again, livery charges and advertising at cost, offer to go and ride said beast to prove its not a headcase.
or just not answer the phone? depends who has mislead who. buyers think they are often a lot more knowledgable and capable than they are!!!
 
Hi thanks for your reply, as said the lady had tried her several times including tacking her up and leading her out to the school riding her and taking her up the road i had really emphasised that she was highly strung and had reared in the past but they assured me that they had dealt with this in the past with previous ponies!! Although i did not sell the pony for much i have now used this money towards a purchase (horsey) for myself..... my conscience is clear but i feel so upset that this has not worked out for them but part of me feels that i have been tricked!! or led up the garden path.. oh i was the ponies owner just watching the replies
 
depending on the price , as everyone else says maybe best to take horse back if you can , but maybe not refund full price , obviously time /money you ve wasted showing them horse etc etc .I have experienced this problem myself , on both sides of the coin, spent thousands had vetting still been robbed !!! been given a horse for £100 and never had a problem , couple friends recently had problem like this sold horse , no problem , vet etc , then people just seemed to change mind !! grrr.

My worry would always be with the behaviour the horse is alleged to have shown , rearing /napping etc , i think buyer could have allowed new/ bad habits etc / someone could ruin a good horse/ injure it etc , but rearing may be right since you stated horse had been out of work for some time , and hasnt had time to settle in .
I would usually like to take the horse back for the sake of horse , could end up anywhere , also

save any potential hassle , but not full price , if you can negotiate a fair and agreeable price . I was told one of my first ponies , was to be sold by the forever home he went to and although he was meant to have cushings and was quite run down , the lady seemed to think she would get £800 for the poor old boy on the open market !!! so i had him back quick sharp !! and think i def paid too much , when i only sold him to her for £1200 in the first place !!! but he is fine and happy nowadays !!! sorry kinda hijacked your story a bit !!!!: )

anyway dont worry , speak to equine solicitor / bhs legal helpline ??? trading standards , if you cant or dont want to take horse back , you are well within your rights not to , or if you do good luck getting a decent deal arranged .

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People can be crap can't they, especially it seems when it comes to buying and selling horses. If i cared about the pony which i inevitably would i would take her back for her sake even if i had to borrow the money to get her back. If you can take her back deduct your expenses from the sale price, if they really can't get on with her they will probably just want rid.
 
Tell your friend to think carefully this happened to me two years ago. Mine was advertised and after less than 48hrs the buyer was on the phone telling me to take the pony back. I refused and told her she needed more time to settle in, she agreed she would give her 2 weeks if no improvement she would sell her. She was a section D and highly strung and was always kept with company, the buyer wanted to keep her on her own then expected her to just settle. She was told everything nothing was kept from her. Two days later came the threats, she had taken the pony out for a walk and she kept napping. So to cut it short she took me to court. I lost because she was advertised as hacked out alone and in company (which she did), and didn't when she tried to hack her out. I had to take the pony back and pay all expenses, she didn't even have to provide one single reciept. She gave false written statements and signed them. In hindsight i wish i'd taken her back but i'd done nothing wrong. In the end i won the moral victory, the day i fetched her i hacked her away and she was good as gold. Like she always was. So sorry this is so long but i'm still very upset. "Buyer Beware" mean't nothing to the judge i had.
 
Thats a terrible story ! there are some really hopeless people out there , and often it is the fact that people over horse themselves and say oh yeah im so experienced , that wouldnt bother me etc etc !! then there on fne saying this horse is , x, y and z !!

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