No more ordering from DH for me

[Hokuspokus]

To begin with for some reason after the update the other day I cannot log in properly to my old account so I've had to make a new one.

Anyway, now to my post. I've been one of the few successful customers when ordering from DH and never had a problem with them, in fact I was actually pleasantly surprised when my order arrived so quickly. I keep getting their emails with offers so thought I'd order a lightweight rug from them as it was on offer. All was fine until I went to checkout and turns out I only had the option of £20 delivery to the Highlands and Islands! I'm nowhere near the highlands and never had this problem before with them or anywhere else. I emailed customer service , who to be fair did get back to me pretty quickly, but basically said their courier had changed zones and it was pretty much unfortunate and nothing they could do So unfortunately I won't be using them anymore as I refuse to pay over the top for postage in a rural area when I'm in fact about 20minutes from the city centre !

Just a bit unfortunate for them to lose custom over something like that.

 

[AmieeT]

That is quite ridiculous! Is there anywhere you can send it in England to have sent on to you?

(Assuming you're in Scotland due to the Highlands and Islands reference).

Ax

 

[amandap]

To begin with for some reason after the update the other day I cannot log in properly to my old account so I've had to make a new one.

Was it telling you that you were logged in and you were on the active users list but showing a guest page? I've got round it somehow but now I can't seem to be able to log out despite it saying I have logged out but with error 502! lol