Meowy Catkin
Meow!
A few weeks ago I saw the end of a TV programme where a very lame and skinny horse was ridden. I emailed an official complaint to the TV channel and they finally replied. I am very disappointed with their reply, they didn't even get the name of the programme right.
Would you please look at the clip from the programme and tell me your thoughts. If it is ok with you I would like to include your posts in my reply to the TV channel.
http://www.youtube.com/watch?v=eijRIzNDQQY
Skinny, lame horse at 2.10.
Their reply:
Thanks for your e-mail regarding ‘Wags, Kids and World Cup Dreams’ broadcast on 9 June.
Firstly, please accept our apologies for the delay in replying. We know our correspondents appreciate a quick response and we are sorry you have had to wait on this occasion.
I understand you felt it was inappropriate for a lame horse to be ridden at the end of the programme as the weight may’ve been painful for the animal to withstand.
Animal cruelty is a subject we take extremely seriously and we’d never broadcast any programme that appears to condone or encourage any behaviour that could be construed as abusive towards an animal. We wouldn’t have broadcast this piece if we had felt the horse was suffering due to its being ridden.
While we try to provide a wide range of programmes across our television output that'll be of interest to every section of our audience, there'll inevitably be times, hopefully rare, when what's on offer doesn't meet your own particular standards and I'm sorry that you've been disappointed on this occasion.
Nevertheless, feedback like your own helps to inform the discussion about a programme's tone and content and the reactions of our audiences are closely studied by our producers and senior management to ensure the right judgement is being made about what is acceptable to the audience in general.
With this in mind, I’d like to take this opportunity to assure you that I’ve recorded your comments onto our audience log. This is an internal daily report of audience feedback which is circulated to many BBC staff including senior management, producers and channel controllers.
The audience logs are seen as important documents that can help shape decisions about future programming and content.
Thanks once again for taking the time to contact us.
Would you please look at the clip from the programme and tell me your thoughts. If it is ok with you I would like to include your posts in my reply to the TV channel.
http://www.youtube.com/watch?v=eijRIzNDQQY
Skinny, lame horse at 2.10.
Their reply:
Thanks for your e-mail regarding ‘Wags, Kids and World Cup Dreams’ broadcast on 9 June.
Firstly, please accept our apologies for the delay in replying. We know our correspondents appreciate a quick response and we are sorry you have had to wait on this occasion.
I understand you felt it was inappropriate for a lame horse to be ridden at the end of the programme as the weight may’ve been painful for the animal to withstand.
Animal cruelty is a subject we take extremely seriously and we’d never broadcast any programme that appears to condone or encourage any behaviour that could be construed as abusive towards an animal. We wouldn’t have broadcast this piece if we had felt the horse was suffering due to its being ridden.
While we try to provide a wide range of programmes across our television output that'll be of interest to every section of our audience, there'll inevitably be times, hopefully rare, when what's on offer doesn't meet your own particular standards and I'm sorry that you've been disappointed on this occasion.
Nevertheless, feedback like your own helps to inform the discussion about a programme's tone and content and the reactions of our audiences are closely studied by our producers and senior management to ensure the right judgement is being made about what is acceptable to the audience in general.
With this in mind, I’d like to take this opportunity to assure you that I’ve recorded your comments onto our audience log. This is an internal daily report of audience feedback which is circulated to many BBC staff including senior management, producers and channel controllers.
The audience logs are seen as important documents that can help shape decisions about future programming and content.
Thanks once again for taking the time to contact us.