Poll: have you complained to Lush?

[Countryside]

Have you complained to Lush regarding the decision to support the Hunt Sabs?

 

[Puppy]

Yes.

 

[kcinks]

I complained to Lush last week and got the standard statement. I spent some time looking at the HSA website (which sickened me even more) as I wanted to be able to send an informed reply which I did and I am still awaiting a response. I doubt I will get one. One of the things that I commented on (besides the obvious) was their lack of customer service. I have been a loyal customer of Lush for a number of years and to be dismissed in such a manner at the end of their statement made me furious. If I treated my customers with the same "don't bother us again" attitude I would, quite rightly, be deluged in complaints. Therefore I will be lodging another complaint about their customer service.

 

[HumBugsey]

Yes and I also complained to advertising standards for their misinformed and bile filled leaflets.

 

[BBH]

No and I don't intend to.

 

[SSM]

Told them I will never purchase or use any of their products again because of the campaign.

 

[jrp204]

I went in there today and there was nothing in the shop about the HSA or the Fox product. Maybe the message is getting through?

 

[Quadro]

i have but just got the standard reply although my mother and myself intend to go into a branch and complain to a manager

 

[jrp204]

The managers have been instructed to just say to the customer 'obviously it is your choice' and not to be drawn into discussions about it.

 

[lexiedhb]

Has the CA put in a complaint?

 

[tasteofchristmaschaos]

I put a poll in the Hunting forum asking this - and also how you have complained (if you have) if you want to have a look.

 

[ecb89]

[ QUOTE ]
I complained to Lush last week and got the standard statement. I spent some time looking at the HSA website (which sickened me even more) as I wanted to be able to send an informed reply which I did and I am still awaiting a response. I doubt I will get one. One of the things that I commented on (besides the obvious) was their lack of customer service. I have been a loyal customer of Lush for a number of years and to be dismissed in such a manner at the end of their statement made me furious. If I treated my customers with the same "don't bother us again" attitude I would, quite rightly, be deluged in complaints. Therefore I will be lodging another complaint about their customer service.

[/ QUOTE ]

I looked at the HSA website too, never looked before and i couldnt believe the crap i was reading.

One of the worst things I read was "Make jokes about Sabs and soap, but all the Lush soap in the world will not wash the blood off your kids' faces or your bloodstained hands..." that is just totally disgusting!!

 

[MagicMelon]

No and I don't intend to.