problems with equestrian dirccet and equine 1st

loopylucifer

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26 March 2003
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It has been quite well documented the problems with ED and equine 1st. I have had nothing but problems with them. one claim took over 14 months to get them to finish paying and the next claim was made 10months ago and nothing! When the second claim was made kept being told it was going though and there were no problems but when 6 months down the line recived nothing pushed harder to be told the claim was to be investigated. my vets have given them all the information they have wanted and still state the claims are not related, but since they have giventhem this info 6wks ago nothing. I keep phoning them and get told someone will phone me or email me they never do. The person i need to speak to is always away/in a meeting or on the phone!!!
Is anyone else still having issues with them? and anytips as what else I can do?
 
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