Cowpony
Well-Known Member
Further to our recent correspondence regarding this year's Spring product and the water content thereof, it has recently come to our attention that in reducing the water content as requested, our production team have now slightly overdone the sun element. We do apologise for this error. Unfortunately, due to the lack of consistency in Spring this year our quality control executives have taken the unprecedented decision to recall Spring, as a safety measure for our customers. Whilst we do realise that this will be disappointing for our many loyal and repeat customers, we hope you will understand that this is necessary to ensure a consistent product offering. We will be happy to replace every Spring returned with an enhanced Summer product. We do hope you will continue to purchase your seasons from us and assure you of our best efforts at all times. World Climate customer services team.