Really impressed by KBIS

[ghostie]

So I've ensured my new boy with KBIS and on the medical history I put down that he had previously had a hoof abscess. When the docs came through there was an exclusion for hoof abscesses. I sent them an email to ask if I could challenge it because it seemed a bit extreme given that most abcesses are the result of wound that becomes infected and they sent me a nice email to tell me they'd taken the exclusion off for me

Now clearly it would have been better if they hadn't put it on in the first place, but very impressed by the good customer service sorting it out. I always expect insurance companies to be dreadful, so a pleasant surprise!

 

[Gorgeous George]

I've been impressed with them as well, I moved to them from NFU last year. When I got my documents they had excluded colic I explained that George had just had a case of gassy colic 2 years previously. They double checked with my vet and within 48hrs I had new documents with the exclusion removed.

Unfortunately George has recently been diagnosed with RAO and KBIS have been brilliant and so quick paying out for his endoscopy, inhalers etc.

 

[Custard Cream]

This is good to hear. The mare I have on loan is with KBIS and I'm in the process of a huge ongoing claim for a field wound she sustained a couple of weeks ago.

 

[ghostie]

Hope both your poorly ponies get better soon and that KBIS treat you well.

I nearly didn't post the thread but then I thought I'd be very quick to post if they'd done something bad, so I should also be prepared to post when they're nice.

Well done KBIS I say - and they were cheaper than the others too