riversideeu
Well-Known Member
I have had 2 Ifor Williams trailers for years without issue a 510 then a 505. I traded in the 505 2 years ago for a brand new 506. Shortly after that a family illness meant the trailer has only been used about 10 times. I arrived at a friends with a horse in to find a long strip of rubber dangling from the rear of the trailer. It had come from between the floor and crossbar underneath the trailer. I took it to where I bought it they looked and saw that it had not been put in correctly and had barely been caught by the screws it had therfore broken at the edge and come out. A £350 repair but I was not worried as they were contacting Ifor Williams to let them know it was faulty from new.
Big mistake they did not want to know as the trailer was over a year old and I had not noticed the fault before. This was because it only became apparent when it dropped out. Who crawls under their brand new trailer to check rubber strips underneath !!! Had I used the trailer weekly it would have occured in the first few months but customer care did not want to know. I have since researched and found out that their customer care is legendary in a bad way and I now fully agree. Beware. I will never buy another new Ifor Williams. My supplier only fairly recently took over the franchise and they too were shocked by their attitude.
Big mistake they did not want to know as the trailer was over a year old and I had not noticed the fault before. This was because it only became apparent when it dropped out. Who crawls under their brand new trailer to check rubber strips underneath !!! Had I used the trailer weekly it would have occured in the first few months but customer care did not want to know. I have since researched and found out that their customer care is legendary in a bad way and I now fully agree. Beware. I will never buy another new Ifor Williams. My supplier only fairly recently took over the franchise and they too were shocked by their attitude.