Shwmae Products customers

[sbrownshowhorses]

It has come to the attention of Shwmae that customers have been less than satisfied with our 2011 customer service. We sincerely apologise for this and in an attempt

to correct any wrong doings we will be happy to adjust, alter or replace any less than satisfactory items. Any returning items must be washed before arrival and come with a note

explaining of whome it is owned by. Please also enclose any return details needed and make it very clear what it is wrong with the item. We are very sad to say not all colours could be fully replaced, if this is the case please choose from the below colours a secondary colour of replacement.


Blue tartan, Red&purple tartan, Zebra, Tiger, Leopard



As of 2012 Shwmae will be using pre-made emails to reply to customers in hopes no confusion is caused over the tone of the replies. Any future items bought from Shwmae will come with a 30day return for free adjustment policy. Items which need adjustments after this 30day period will only be charged £5.00 for return postage costs.


We at Shwmae Products LTD look forward to hearing from you very soon.


Yours sincerely

Shwmae Products LTD



To return items please send an email asking for return details

 

[showingmadfilly]

Takes a big person to admit when they are wrong. They have always been top with me sending items that fit well, speaking with respect but most of all if i've ever said to improve something they have listened. Who ever or what ever happened to merit this sort of apology should respect if not forgive them. I don't see how they can do much more than apologise and put their hands up. Offering anyone who is offended to have items replaced or fixed for free is the first time in my years i've seen a company do this. Keep up the good work i'm sure people will see in time it was just a bad period of time.

 

[FabioandFreddy]

Most companies will offer to replace faulty or ill fitting goods ( if they're reputable!) as they want to keep the return business and customer satisfation.

I'm pleased to see that Shwmae seem to be addressing the issues though. Better late than never. But you've heard the phrase once bitten twice shy....

 

[SillySausage]

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