Shwmae Products Ltd

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Corner Mad House

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Anyone had any good dealings with this company? I certainly have not .... paid over £200 in July 2013 and still have not anything to show for it!! What they sent did not fit. Returned for alterations, as agreed with them and have never seen it again! Shwmae now ignoring my emails and have blocked me from their FaceBook. I am one very unhappy, dissatisfied customer who is currently in touch with Citizens Advice. Fairs fair, if I part with that amount of money I expect to receive the goods. Anyone else having problems with Shwmae? Can Horse and Hound not help with a feature on this company and their shocking attitude towards their customers???
 
A couple of people on those threads (the longer thread I think) did manage to get refunded.

EG
I had this with another company, i went into my bank and explained the details, and they made me an appointment with the Fraud Dept. (Company had my money, I had no goods, they weren't answering my calls/emails...). When I let the company know this and that I had gone to Trading Standards, they refunded me.
Click to expand...
 
As you can see tracking has been provided... The owner purchased then was asked to change colour for quicker dispatches he decided against this so we awaited the correct one through she didn't like the match of colours so we took it back for free and thought it was a little odd it apparently didn't fit a welsh A when it went on ours well so to prove a point as the she wanted a brand new one anyway she put it on the show cob who as you can see looked very nice in it.

Since then a premises move and new staff have meant yes things needed time to settle but these people were not left in the lurch as they claimed to be and with the new systems there will be no further delays as of the week coming and we look forward to a very productive and busy Christmas.

Take care all
Jessica
 
No apparently her section A is much bigger then the 6' show cob! These stretch onesies can be worn on loads of different types can upload three seperate horses three seperate sizes and it fitted all of them and all bigger then her A but apparently her A out sizes our big show horses.... See why we were so reluctant to make it bigger? And why it's taken so long to master why it would need to be bigger.

Personally I'm dumbfounded as to how its possible and it's the reason I've hesitated because if too big surely it wouldn't be correct at all? Am I wrong in thinking it was odd to request it bigger when it fitted a cob.

Jessica
 
How do you know OP is the person you are referring to and I would personally be mega pi**ed off if someone were posting my email and personal address details on an internet forum! Incredibly unprofessional imo.
 
So not only has the OP lied on many accounts but she has also failed to state that the item was proven to fit many bigger horses and our delay has simply been down to the fact we are just out of our minds as to why she would need it bigger.

Please see below attachments of the exact item on two separate ponies,
We also have welsh As here who I can also get it on...

https://www.facebook.com/photo.php?...60072373.95733.100001390588120&type=3&theater


https://www.facebook.com/ShwmaeHors....399839760072373.95733.100001390588120&type=3


This alone shows how versatile these items are and shows how much give they have. I am shocked that this wouldn't fit a small section A. It even fitted our welsh B stallion easily.

I admit myself that the colour has been a pain and openly will apologise for that but the sizing is one I can not get my head around.

Jessica
 
The OP is someone who sent a message earlier this evening saying she was going to do this and I know from her writing.

i agree it's not nice having things plastered all over the internet but pleas take the time to read how often people do it to companies. A company address should be public but I have seen on here where people happily post private home addresses.

You pick up about her privacy but ignore her lies... Should lies be something aloud on forums also?

internet trolls are illegal and if all truth I would have been happy to hold my hands up but know one can deny I have proven in black and white this to be a slanderous and false allegation against the company.

jessica
 
I will happily do so and must admit I didn't intend for it to show... But I must also admit that it is funny how the OPs only two posts are the two on this thread. Should this forum really of aloud this to happen? And can anyone deny that the OP is out of order claiming what they have when I have so much proof against it.

If only the OP could have supplied sufficient measurements as requested to see why something so big would not fit a welsh A then this could have been sorted but her lack of true communications has made it impossible to help her.

Jessica
 
Dear horse and hound, this message posted by accident with addresses I did not wish to share. Would you be so kind as to delete to not cause upset.

Many thanks
Jessica


This was sent to horse and hound to ask them to rectify.... You are correct it's not good for business when people mould the truth.

This should not be aloud and if it were me others would be very upset yet others can spread lies about myself and company and think it ok?

Jessica
 
Horse and hound have kindly removed the information in question....
Apologies for the upset caused, it was not intentional but I must make it clear this person has been fabricating the truth a lot and has only joined the forum in order to do so which I thought was against rules. I appreciate we all make mistakes and I appreciate in the past I've made many but new premises new staff and new advisers means the only way is up and I would appreciate those who have a issue come forward on email and not via forums where I must provide the truth against their lies if sadly needed.

Apologies again to anyone upset by this,
Have a good evening all and take care
Jess
 
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How extraordinary Shwmae suddenly woke up at mid night last night and sent a dispatch note saying my altered Onsie will be delivered next Sat. This is after totally ignoring me since Oct 16th.

I also receive a message from Jessica to say that she is trying to get Horse and Hound to delete this thread as it is total slander. How can the truth be slander. I was purely stating my experience with this company which has not been pleasant.

Just goes to show the power of these Forums! Such a shame that you have to go 'public' to get a result from this unhelpful company. So you know what to do now!

I hope the Onsie fits my horse when it is returned this time or I shall be back to square one with them and wanting a refund.
 
Can't see how it's 'slander' anyway - you are merely advising others of your experience with the company which is no different to what others may confirm about service etc from other companies such as derby house, robinsons and equestrian clearance - btw - personally never had a problem with these companies... Just using them as an example.

I hope the onesie was worth all the hassle! :)
 
The original idea was to buy one of these Onsie things for my old horse who is eaten alive by the flies every summer. And before you say it, she wears a sweet itch rug with belly flap, fly mask and fly spray and is fed garlic. And still the flies get at any exposed parts so the Onsie seemed like a good solution for her.

Now November ... no flies !

I can tell you that I would never deal with Shwmae Products again.
 
ive heard nothing but bad things about the company in question...i want a onesie for my mucky cow pony - but i will not be buying from this company!!!
 
I will say that the material they use to make the Onsie is lovely. It didn't come with any fitting instructions though so that was a bit mind boggling. I also think that they should request measurements of the legs so that they are in with a good chance of a correct fit first time. Then there would not be all this sending back and alterations. They say on their web site that they do not give refunds as each Onsie is made to measure, yet when ordering you only need to give them the horses rug size and say if it is fine, standard or heavy so they really aren't doing themselves any favours what so ever.
 
This company is shocking. I ordered a onesie and paid for it back on 9th August and still not received it despite numerous calls, fb messages and emails. Again and again they said they would get one sent out but still not received. I have spoken with consumer advice and I have requested in writing a full refund but as yet never got a reply back from them. They do not reply to emails, calls or fb messages and instead have blocked me from facebook and deleted our conversations back and forth via facebook - however I had actually printed these off along with all the threads on the internet from other numerous unhappy customers from items not received to items in poor quality or didn't fit etc.
I would never touch this company again and will be taking it to trading standards with all the evidence as they are very good at all positive comments on facebook page, however if you write anything like "do you know when I will receive my rug ordered over two months ago" they go in and delete your comment!! so anyone looking thinks everyone is happy with their products.

And every time people are unhappy they blame it on a move of premises blah blah blah check out posts from a few years ago and you will find the same comments and reasons given for poor customer service. They do not have an address on their website for their company nor a mobile number that actually works and is different to the one on facebook which goes straight to voicemail so you never actually get chance to speak to anyone. They then give you excuses like oh that person only answers the phone, or that is sales staff, I only give advice on sizing etc etc.

The best excuse I was given why I had not received my rug was that there was another person with my exact name and email address in New Zealand (of all places) and they had been emailing that person instead of me!! hardly unlikely we would share the same email address!!

Apologies for the rant but I am so angry that a company can continue to treat customers this way and we have to chase them up and get nowhere!!
 
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