Six months to get disposal bill - not happy

[Holly Hocks]

I can't believe that six months after losing Rebel I finally get the disposal bill. I asked about it six weeks after he was PTS and the vet was surprised that I hadn't got it yet. After three months I started to assume that he had gone on the fallen stock lorry which would have been on the yard early the following morning - possibly before the one which was booked. The farmer said nothing and I said nothing.

Then I phoned the vet today to make a payment to my other horse's account and was told that there was £180 outstanding from a company called Equine End of Life Services for Rebel. I asked why it had taken so long and did not get an answer, only a very apologetic "I don't know".
Just when you think you've got over it, something comes and smacks you in the face to remind you! Am I wrong to feel a bit peed off?
I know it has to be paid and I don't think it's expensive, but it's the principle behind it. Maybe I'll take six months to pay the bill seeing as it's taken them six months to send it!

 

[indie999]

My vet is notoriously slow(its probably my vet you are talking about)!

It does seem a long time and particularly when you rang to pay something else and got reminded. A bit slap happy.

Doesnt sound expensive etc as you say. I suppose few weeks PTS etc would have been better.

I suppose if they invoiced immediately they would get criticised for being vultures.

It is excessive time.

I rang up recently and the first thing the receptionist said to me was "oh you have nothing outstanding on your account"...charming!

 

[Janette]

Very sorry about the cavalier way in which you were treated, but in my experience, vets are good at forgetting to send out bills!
I rang up to pay a bill, and apparently, I was in £50 credit because 4 months earlier, I'd paid a bill, then the insurance company had paid it as well. So instead on refunding me, they just put my account in credit.....

In my latest dealings with the vet, I arrived at the vets with my horse for a lameness work up and ultra sound to be asked if I was aware I owed them £300??? They had missed items off my bill or just didn't bill me at all...

So sadly, I am not surprised at the paperwork of vets. Surely, If a business was owed money, then they would send reminders.....

 

[Silmarillion]

Not wrong at all... My mum is still waiting for the phonecall to say that Maiden's ashes are available to be picked up. She died in September. Just a vet practice utterly useless with its admin (not our normal vet practice). We've settled all bills but just can't bring ourselves to ask if they have them.

Not what you need when you lose one