My friend bought a set of magnetic boots and one strap broke she called them and they normally say send them back and they will replace them but because he is on box rest and needs them on they have sent her a new pair and she is to send the old ones back when they arrive.
Excellent service one of the best companies i have dealt with.
That is really surprising because i have bought quite a few things from them, as has my friend, and they have been amazing to deal with nothing has ever taken more that 2 days to arrive.