Thumbs up for HOPE VALLEY SADDLERY

[cloppy]

I would just like to let everyone know what an excellent service I have received from Hope Valley Saddlery. I live many miles away from them so always order online, which brings many doubts when dealing with companies you don't know.
I had a small problem which I rang to tell them about and they went well above their call of duty. They were helpful, pleasant and sorted my problem beyond my expectations.
In this day and age where no one will take responsibility for anything which diverts from the computer screen flow chart, I was very suprised and impressed at their level of customer care.
So well done to HVS for restoring my faith in customer service.

 

[Pidgeon]

I ordered from their sale recently and it was a pleasure dealing with them, good old fashioned excellent customer service so sadly lacking these days from other companies!

 

[Elsiecat]

I posted a thread praising them the other day. They really are fantastic.

 

[Red30563]

I love Hope Valley too - I've had such amazing bargains from them over the years and great advice and customer service too. Big thumbs up!

 

[kinnygirl1]

Love them too - made my day when they enclosed special horse treats in my order free of charge. Lovely friendly people!

 

[midnight mayhem]

They sound like a small company buy I always thought they were large?
I too have been pleased with everything I've bought from them.

 

[Red30563]

Love them too - made my day when they enclosed special horse treats in my order free of charge. Lovely friendly people!

Oh yes, I forgot about the free horsey treats. I got heart-shaped ones for Valentines Day last year!

 

[attheponies]

I've ordered a couple of items from them after seeing them recommended on the H&H Forum - really easy to order and both deliveries arrived within two days of ordering

 

[thinkitwasjune]

I've found Hope Valley great too

 

[FairyLights]

I've found Hope Valley great too

me too. They are very good.

 

[Horlicks]

So glad I saw this was thinking about ordering some stuff from but was worrying about all the stories about other saddleries and poor service etc.

 

[Tinsel Town]

I love them!!!

 

[Cheiro1]

Another who has had nothing but fab service from them

Infact I believe I did a thread praising them a year or 2 ago

 

[sarahann1]

I always spend my money with them at Blair Horse Trial, have some great stuff at good prices.

 

[Rully]

They are amazing. Had a problem with a rug and dealt with swiftly efficiently replacing it with a new one. Had exactly the same problem a year ago with a well known mail order company and they did not want to know. Always use hvs now

 

[Tiffany]

I go in one of their shops and love it

 

[Kat]

I think they are great I ordered a sale item before Xmas, not really expecting it to turn up until the new year and it arrived next day on 22nd Dec or thereabouts! Excellent service.

 

[alijanem]

Right, am off to look at their website!!

 

[Feathered]

Yes totally agree, she phoned me the other day when something I had placed in an order was out of stock. She was very friendly and helped me choose a replacement and there was a little pack of polos in the parcel when it arrived too.

Great service.

 

[wiglet]

Yep, I received brilliant service from them too They're one of my favourite shops

 

[metalmare]

I'm also a happy customer.

 

[ShadowFlame]

I've ordered from them twice. First time I ordered a saddle bag, and was sent a bridle bag. Second time I ordered a rug, which took near enough a month to arrive.

Not impressed, I'm afraid

 

[Clodagh]

That is a shame, SF, I have ordered 2 rugs off them and both came the next day, amazing service.

 

[Elf On A Shelf]

My only issue with HV is that they always have good sales and I spend FAAAAR too much mkney there!

 

[sunleychops]

I have used the once. Ordered a Newmarket horseware snood which i couldnt find anywhere for a bargain price of £2.99 with £4.99 postage which i didnt have a problem with. Opened my parcel and there were 2 snoods with a note saying I had two because they thought the carriage was too expensive.

 

[hamper05]

I've ordered from them twice. First time I ordered a saddle bag, and was sent a bridle bag. Second time I ordered a rug, which took near enough a month to arrive.

Not impressed, I'm afraid

I did a thread about them a couple of weeks back saying how good and quick they were however I had to send one of my items back due to it being the wrong size, and after doing the tracking on the PO website, we realised that the item had got to them on the 13th, and after ringing them on the 19th, they still hadn't shipped it! They did however, ship it on the 20th and it got to us on the morning of the 21st. So mixed views from me.

 

[ElleD]

Brilliant saddlery. Love them!

 

[karen_c]

Always been great for me - when I needed something urgently they even arranged for it to be shipped direct to me from their supplier. Another set of thumbs up here!

 

[1Lucie]

Always good!!!