Un reliable farrier

[TheLoneWanderer]

Hi everyone, long time lurker first time poster.
Just after some advice.

My farrier is never the most reliable and I find it helps if I pay in advance then he will turn up on the day he hase in his diary for. Not this time. Although I understand he has vehicle trouble, he had made no effort at all to let me know this and in the week since my appointment came and went I haven't heard a single dickybird from him. Am I within my rights to request my payment back and find someone else?
Thanks

 

[AmyMay]

Yes

 

[meleeka]

Of course you are within your rights. It’s entirely up to you who you employ. A text takes seconds so I don’t understand why he can’t at least let you know.

 

[throwawayaccount]

100%. I understand the majority of farriers are busy but it takes a few seconds to send a text, even if its via Siri!

 

[TheLoneWanderer]

Thank you

 

[Orangehorse]

In the days of mobile phones there is NO excuse for not keeping in contact with a customer.

Mine even sends a text to say if he is going to be late or even early.

 

[Gloi]

Unreliable farriers were an utter nightmare to me when I was working and needed to take time off when they were meant to be coming . Hope you get sorted, there's no excuse not to at least text in advance to rearrange.

 

[Flowerofthefen]

Of course your within your rights. My farrier usually super reliable but has messaged a few times at short notice to say he couldn't make it. I have booked him on a Saturday for years so if he can't come I havnt lost money from work.

 

[Mrs. Jingle]

Is it possible he is ill or even in hospital? Do you know if he is currently out and about shoeing? I wouldn't be too hasty if he is a decent farrier.

Mine failed to appear on appointment day once, he eventually contacted me about 10 days later, his mother had been very unwell and was in hospital dying. It definitely wasn't a made up excuse as her death was announced on local radio. I have no trouble understanding why he didn't bother to text any clients, having also sat next to my own mother in hospital for 2 weeks while she slowly slipped away, last thing I would have given a toss about was any work related matters to be honest.

If he is just being an arse, then yes you have every right to a full refund and find another farrier.

 

[TheLoneWanderer]

Is it possible he is ill or even in hospital? Do you know if he is currently out and about shoeing? I wouldn't be too hasty if he is a decent farrier.

Mine failed to appear on appointment day once, he eventually contacted me about 10 days later, his mother had been very unwell and was in hospital dying. It definitely wasn't a made up excuse as her death was announced on local radio. I have no trouble understanding why he didn't bother to text any clients, having also sat next to my own mother in hospital for 2 weeks while she slowly slipped away, last thing I would have given a toss about was any work related matters to be honest.

If he is just being an arse, then yes you have every right to a full refund and find another farrier.

He is just being an arse, which is nothing unusual. I'm sourcing someone else as we speak. Thankyou

 

[TheLoneWanderer]

My friend is married to his brother so we know for sure he is taking the piss and nothing else

 

[TPO]

I'd try and get him out one last time as he has your money. You've probably more chance of an appointment than a refund given his behaviour so far

 

[Leandy]

Well I would ask him whether he is going to give me a refund or turn up as the horse needs shoeing now! Then I would find myself a new farrier.

 

[TheLoneWanderer]

That's my plan. He has told someone else on the yard also due he is coming for them tomorrow. So he will do mine but I have found someone else for next time and have booked them for 7 weeks time

 

[Ratface]

Our farrier is often late.
However, he is excellent, very knowledgeable and always available for consultation and advice via text.
I'm happy to put up with lateness for the above: however, I am retired.
When I was working, horse was on full or part livery, so I had cover if I couldn't get there.
If I wasn't able able to, I paid someone else who was.

 

[My_breadbagel]

Hi everyone, long time lurker first time poster.
Just after some advice.

My farrier is never the most reliable and I find it helps if I pay in advance then he will turn up on the day he hase in his diary for. Not this time. Although I understand he has vehicle trouble, he had made no effort at all to let me know this and in the week since my appointment came and went I haven't heard a single dickybird from him. Am I within my rights to request my payment back and find someone else?
Thanks

One of my farrier’s lost it on my horse once. My horse who is a little stiff had some issues lifting his leg, so farrier pushed it right up- horse, obviously in pain, kicked out (not a kicker either, has never even lifted his hoof). Farrier punched my horse, when my horse reared he carried on- then yanked horse back down. I was too scared to stay anything as he was swearing/ throwing things. When he left I promptly booked my poor horse as massage and changed farriers. He hadn’t so much as shouted before then.
change farriers, it’s not worth the hassle