Update on uncomfortable situation at vets.

[jumbyjack]

Update!
I had the opportunity to speak to the Senior partner today, he did mention that space was very limited, this is very true but he did apologise for my friend and I having to listen to and watch that poor man's distress. He is going to raise it at the next practice meeting. So glad I managed to raise this and if it helps prevent such a sad situation happening again.

My dog needed a post op check, in the waiting room were an older couple with a little dog. A vet came to speak to them and it became clear the dog was to be euthanized. Both owners were of course very upset and the vet just continued with the conversation. My friend and I were sitting right next to them and could hear every word! Then the lady went into the surgery leaving her husband in the waiting room, he was so upset and crying hard. My friend and I removed ourselves to the cat area to give him some privacy, one of the nurses sat with him for a minute and offered him some water. We were then taken into another room for my dog's check. I'm appalled that the whole thing was done in an open waiting room and they would have to leave through it with other clients sitting there. My friend and I were quite upset and disturbed by how this was so publicly handled so I'm going to raise this with the practice and suggest they think about how they deal with such a distressing situation. Sorry for a bit of a rant but it really rattled us!

 

[AmyMay]

Really great that you were able to speak to someone about this. Let’s hope they put a better system in place for the next time.

 

[dogatemysalad]

Well done for talking to the senior vet. Constructive, genuine feedback is invaluable for any business. So often, businesses have blind spot because they haven't put themselves in the shoes of their customers. The vet listened, now hopefully, the practice manager or senior partners will find a straightforward solution that doesn't need to be expensive.

 

[poiuytrewq]

You did a really good thing here. It’s also good they have listened. Hopefully someone else can be spared the situation.