Vet double charged me. Am I over reacting

N

NELSON11

Well-Known Member
Joined
12 June 2009
Messages
775
Location
In the Midlands
Visit site
Vet came out to look at 4yo's tendon whilst away at School being backed two weeks ago.

Felt the tendon, I walked him up and down then trotted then we did a flexion test, All ok, so that took what 10 minutes. Vet had cup of coffee, bit of a chat with various folk, went to look at a stallion whilst there (nothing to do with me)

Then received a bill for re examination of horse (ongoing claim) which was double the cost it normally is. When I queried it with the practice, the receptionist told me Vet felt like he had been there for a while hence why the double exam fee.

I went bananas and filled her in, he may of been there longer drinking his coffee and chatting with folk etc but why the hell should I pay for it!

Vet is now on holiday till next week, so will wait for the phonecall as refusing to pay it at the moment,

Do you think I am right?
 
It is hard to say without actually being there and seeing the vet in action. Were you there during the examination or relying on someone else's report? Have you used this vet for a long time? If so, have you been happy with their services in the past? Are there other good vets you could use instead?

I'd talk to the vet in person, staying calm and polite. If you're not happy with their response, switch vets. If you don't want to, or can't, you might have to live with it.
 
Yes I was there as I did the walk/trot up for the vet. Have used them for the last 13 or so years and have had so much business out of me with all my horses and spent thousands with them.

Just don't see how the same exam as the horse has had numerous times in the last twelve months can double in price. 10 minutes on one horse in my opinion isn't a long time.

Will see what the say
 
As above i'd wait for the vet to return from holiday, remain calm and polite and query the invoice.

Had a similar turnout with a vet myself a few years back, came see my pony who had an eye infection, saw another horse on yard on same callout for an equally minor thing.

We both got charged for a full callout (instead of being half each which was agreed with the booking receiption and confirmed by the vet at the visit) and my friends bill was something like £200 and mine was about £150 - the vet was at the yard a total of about 20 minutes dealing with both horses, she paid her bill, I totally refused unless they could give me a breakdown of how it came to so much and reduced the visit fee to half, agreed a settlement in the end with them but they kicked me off their books, no loss so far as i'm concerned robbing b*ggers.
 
I wasn't rude to the receptionist, just aired my opinion about the vet who had told her he had been there a long time hence why the double charge.

Will remain calm and hopefully we can resolve it. :).
 
I was billed for a sedative which wasn't given, queried it and got it knocked off. I reckon they maybe have long days and occasionally just make mistakes with logging visits etc? If it's an insurance job, maybe they thought it wasn't important to keep the cost down? Not that that is an excuse!
 
As vets are human after all (I think) they do make mistakes - my vet did jabs/teeth for both my horses on same day but at different yards. Paid for both after first horse, dashed to other yard where he met me and did jabs & teeth but realised only need flu (not flu/tet). I didn't think anything of it until 10 minutes later get a VERY apologetic phone call saying he'd overcharged & we agreed for him to leave as a credit as due back out shortly for check of eye problem on one horse.
 
You must log in or register to reply here.
Top