Vet withholding x-rays?

pistolpete

pistolpete

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My friend is agonising over what to do with her horse. her vet has recommended remedial farriery I of course having had success with sending Pete to Rockley have suggested she consider barefoot. I also said I don't know what is best as every horse is individual so probably good to send x-rays to different farrier/Rockley etc.
Her vet refuses to e-mail her the xrays! Has anyone else been refused their x-rays? I was really surprised. The bill has been paid. Is this common?
 
It is unusual to refuse to send them, although technically the vet owns the xrays your friend has paid for the interpretation of the xrays not the xrays themselves, so perfectly acceptable to refuse to send them on, more than likely due to her not wanting to treat as they suggest, her only option is probably to get more taken by another vet if appealing to his better nature does not work.
 
Okay, yes something about it being in the small print about the x-rays not being available to her. Vet siting a trust issue!
 
I think vets are not required to give you your own X-rays , bizarre since they are yours however refusal would lead to me a swiftly changing vets and that's what I would do if I where your friend .
I would never allow myself to be bullied into remedial shoeing .
I hope your friend can sort it and her horse comes right.
Whatever happens in this time I would never use that vets practise again I don't do vets throwing their weight around .
 
be positive said:
It is unusual to refuse to send them, although technically the vet owns the xrays your friend has paid for the interpretation of the xrays not the xrays themselves, so perfectly acceptable to refuse to send them on, more than likely due to her not wanting to treat as they suggest, her only option is probably to get more taken by another vet if appealing to his better nature does not work.
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I think you are right, but surely, even if the owner went the route suggested by the vet, the remedial farrier should see the x-rays to do the job right?
I dislike mardy vets.
 
pistolpete said:
Okay, yes something about it being in the small print about the x-rays not being available to her. Vet siting a trust issue!
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Trust works both ways, I recently had an xray taken by my new vet, it has been sent on to my previous vet with permission given, new vet said to use it as I see fit, if the vet doesn't trust his client, client doesn't trust the vet it is probably time to move to someone new.
 
martlin said:
I think you are right, but surely, even if the owner went the route suggested by the vet, the remedial farrier should see the x-rays to do the job right?
I dislike mardy vets.
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You are right the farrier would need to see them, in my view vet is being difficult for no reason other than he can be as he doesn't like his opinion being questioned by the client.
 
Not come across this attitude before. Different vet practices have always given me the x rays saying 'you bought them, so would you like a copy ?'

How can the farrier (or whoever you employ) treat your horse without the x rays at hand ? Perhaps the receptionist would email them so you can print them off ?
 
Well I agree that I would change vets!

I also agree that the new vets could request previous history and Xrays, then you would not have the expense of taking them again.

How ridiculous!

Maybe Rockley's vets could give a second opinion? I believe if you ask for a second opinion then your vets has to allow this and share the Xrays and history? Then you can have the treatment you need, and move to a different vet locally to you as well.
 
When I worked at the vets x-rays were always provided when requested (leaving practice etc) the only instance that they were denied is when a client was a non-payer. Not that I am suggesting you are!
 
I have never had a problem getting X-rays and even have the MRI scans taken of my mare along with the report

Other professionals that are treating your horse should have access to any information that can be of help.

You have paid for them to be taken and reported on.
 
A frequently asked question is whether owners should receive copies of x-rays and blood test results. *

Section 13.5 states that "Where a client has been specifically charged and has paid for radiographic images or other reports, they are legally entitled to them. A practice may choose to make it clear to clients that they are not charged for radiographs or laboratory reports, but for diagnosis or advice only." *Section 13.6 explains that under The Data Protection Act 1998, vets must provide copies of any relevant clinical and client records to their clients on payment of an administration fee, including x-rays. *The RCVS covers vets in the UK.
 
_HP_ said:
A frequently asked question is whether owners should receive copies of x-rays and blood test results. *

Section 13.5 states that "Where a client has been specifically charged and has paid for radiographic images or other reports, they are legally entitled to them. A practice may choose to make it clear to clients that they are not charged for radiographs or laboratory reports, but for diagnosis or advice only." *Section 13.6 explains that under The Data Protection Act 1998, vets must provide copies of any relevant clinical and client records to their clients on payment of an administration fee, including x-rays. *The RCVS covers vets in the UK.
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Great, was off for a search of this info as I had read elsewhere this is the case. Vets like doctors have a client confidentiality in that they must not pass info on to a third party without the owners consent. This usually kicks in following a failed vetting when owner wants to see X-rays of their horse that the potential buyers vet has taken. They basically can't have them unless approved by purchaser.
 
martlin said:
On what basis to they refuse to send them? Is the vet getting a hump because the owner is considering different treatment options?
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martlin said:
I think you are right, but surely, even if the owner went the route suggested by the vet, the remedial farrier should see the x-rays to do the job right?
I dislike mardy vets.
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I'm with both of the above comments. I'll be honest, and accepting an artist's intellectual rights, if a Vet is paid to take x/rays, then part of the deal I'd have thought, is that the person paying the bill has purchased some right of ownership, or at least in copy form.

Most vets (or those with any sense), are wary of negative publicity.

Alec.
 
_HP_ said:
A frequently asked question is whether owners should receive copies of x-rays and blood test results. *

Section 13.5 states that "Where a client has been specifically charged and has paid for radiographic images or other reports, they are legally entitled to them. A practice may choose to make it clear to clients that they are not charged for radiographs or laboratory reports, but for diagnosis or advice only." *Section 13.6 explains that under The Data Protection Act 1998, vets must provide copies of any relevant clinical and client records to their clients on payment of an administration fee, including x-rays. *The RCVS covers vets in the UK.
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Line and verse, it seems.

Alec.
 
I'd go with changing vets and getting them to request them as part of history. If they're still arsey I'd make a complaint as even if they won't give them to you they should provide them at the request of another vet.

I once personally hand-delivered an old x-ray to a new vet when horse was out on loan. This was done because I didn't trust the new vet and felt he was making comments about a previous diagnosis that I believed to be untrue cos x-rays he'd taken himself weren't the best. Said vet soon shut up when I forced him to look at the old x-rays (and I DID have to force him). As soon as I took the horse back off loan I got my vet their x-rays back (unf didn't manage to procure ones other vet had taken whilst horse was on loan).

Equally the referral practice that took my boys x-rays have sent them to every tom, dick and harry that I've asked them to (they are digital ones though so dead easy for them to send) and at the small animal referral practice I work at it's common for us to give owners a cd of their pets images to pass on to their own practice if we don't have an email address for them.
 
My old vet refused to give me X-rays of my horse despite me always paying my bill the day I got it. I wanted them to show to a remedial farrier because I was unhappy with the type of shoes the vet was suggesting - wedged heart bars. Seeing as he refused, I refused to use him again.
 
Red-1 said:
Well I agree that I would change vets!

I also agree that the new vets could request previous history and Xrays, then you would not have the expense of taking them again.

How ridiculous!

Maybe Rockley's vets could give a second opinion? I believe if you ask for a second opinion then your vets has to allow this and share the Xrays and history? Then you can have the treatment you need, and move to a different vet locally to you as well.
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good plan.
 
pistolpete said:
My friend is agonising over what to do with her horse. her vet has recommended remedial farriery I of course having had success with sending Pete to Rockley have suggested she consider barefoot. I also said I don't know what is best as every horse is individual so probably good to send x-rays to different farrier/Rockley etc.
Her vet refuses to e-mail her the xrays! Has anyone else been refused their x-rays? I was really surprised. The bill has been paid. Is this common?
Click to expand...


They should not refuse them,mine emailed mine to me, you should demand they email them and failing to send them would leave you no other option than change vets and let new vet get them sent to them.
End result you get the X Rays the old vet lose a valuable customer.
 
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My vet gave me my horses xrays I had done years ago on a disk straight away and printed out an image. I did have an issue with when I took my dog to the emergency vet £600 quid later, I wanted the xrays but they said I paid for the interpretation and not the actual images however they would let my own vet SEE them, I saw them but they wouldn't let me have them !

My horse vet has digital system now so is much better you can see straight away bit like a scan
 
It's good your friend can demand the X-rays .
She should do so and I would still move vets I could not deal with them again .
 
You can demand the x-rays - you have paid for them, they are yours to see.
If they continue refusing then I would definitely be changing vets, and see if the new vets can get a copy from them.
 
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