Would you complain?/Am I being unresonable? Very long winded

Bettyboo222

Bettyboo222

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Hi all, just getting opinions before shooting off an email as I am quite stressed at the moment so can't tell If I am being reasonable or not :D

In early November I came across a website of a local Equestrian centre round here, and it said (this is a direct quote) 'We now have a new cross country course built, with adjustable fences but also drops, steps and water complexes, this is available for hire by the public or for the use of our livery's please contact us for more details' Brilliant thinks I so go to their contact page and it says 'Unless you need an immediate response we prefer if you could email us as there isn't always a member of staff in the office, emails will be responded to in 3-5 working days'

So I email them, Asking the price and heights of the cross country course, details about the experience of horses and riders, asking whether we would be able to bring someone with us on foot, I also asked them about the price of the indoor school (also mentioned on website) and finished email by thanking them for their time.

I didn't get a response back by just after Christmas so I re-sent the email in case it got lost as these things happen. Finally got a response on the 24th of Jan and all it said was

'The cross country is closed because it is wet'

I responded to this thanking them for their reply, but asking if I could still have the prices as we wouldn't be looking at coming until April/May time. Once again thanked her for her time and replied.

And waited for a response, finally got one this morning which said

'The cross country course is only available for our liveries'

That's it, no thank you for enquiring, nothing!

I feel like I should respond and let them know how I feel about their level of customer service and their tone in emails, but I don't know :rolleyes:

Sorry about the ramble, cookies if you get this far
 
Oh dear, personally I wouldn't waste my time with them, if they don't want your business then thats their loss!
By all means send them a stressy email back but I wouldn't get too worked up about it :)
 
Send an email thanking them for their exemplary service and saying how pleased you are to not be doing business with them :D
 
Sounds like they were trying to drum up business on the livery side and just mentioned hiring to the public in case they didn't get an increase in livery numbers. When I first started my yard I advertised my arena for hire, and also holiday livery places. However, as soon as I was full, I was no longer interested in hiring out the arena, or in the extra hassle of holiday liveries. However, I always respond politely to any enquiries regarding these things and thank them. I think the owner/manager of the equestrian centre you refer to is rude, but I would not bother taking it further. What is the point? You never know, one day someone may ask you what you think of said equestrian centre as they are thinking about liverying their horse there, and you can tell them! ;)
 
Its probably not woth getting stressed out about, but I think I would send a reply stating that if the xc course is not for public hire they shouldn't say it is on their wbsite.
 
I'd send a nice polite email asking them to remove the incorrect content from their website (facilities for hire and the amount of time it takes to respond to emails). Thus avoiding other unwelcome emails from potential customers enquiring about the facilities for hire. Would also state that politeness goes a long way... :)
 
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