Yay, it would seem i'm not going mad!!!!!!!!!!!! a saddle update

charlimouse

charlimouse

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Any of you who have read my previous posts will know i'm having alot of trouble with my Sue Carson saddle, and Sue Carson herself. So i emailed the society of master saddlers to ask how often a saddle should be checked. Their reply said they do not give a "set in stone" timescale as to how often a saddle should be checked, but they reccommend that any new saddle is checked 12 wks after it is initially fitted to check that it is suiting the horse, and to tweak the flocking once it has had time to settle. Thereafter they reccommend a saddle should be checked every 6 months.
So I have now got proof that SC lied to me on the phone!!!!!!!!!
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She also said that she was a member of SMS, which is a big thing to claim when your name does not come up under any membership lists!!!!!!!!!!!!! So I have emailed SMS again to check wether or not she is a member!
I'm now rather looking forward to SC coming to see my horse and saddle on thurs. I wonder what she will say when she see the SMS email proving she lied.............................
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Looking forward to hearing her response, I couldn't find her on their website, and this confirms it!
 
May well be the case, but if she knows of all the bad press for her saddles on this website (which lets face it, most of it is!) you would have thought she may change her attitude towards her customers as so many seem to be unhappy. Surely she wants feedback especially on forums like this to be good, and therefore should do the right thing for the customer. I want to warn people how badly I feel I have been treated, and also inform other people the tactics used to shift responsibilty onto the owner. Plus it just clarifys to every1 out there how often to get their saddles checked! I don't mind about "loosing thunder". The fact still remains that she lied to me to try and make me feel it was my fault, and she has got caught out this time!
 
I agree with everything you said but just suggest that you will have given her time to come up with excuses. Might have been better to confront her and then post the outcome on here.
 
Please please be careful naming and shaming people on a public forum. However in the right you may feel (or indeed be) some people are litigious and I would hate for you to be saddled with a huge legal bill.
 
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