I escalated it fairly quickly, within a couple of days I think. I'd tried to contact them so many times already I couldn't see the point in waiting. Once I'd done that I had my money back within a couple of weeks I think, they didn't respond to paypal either so they refunded with no problem.
I think they are, I've just had a bit of a weird situation with them. I started an order with them but didn't put it through at the final page or pay through paypal as I couldn't decide whether to include something. A few days later I did put through and paid for a bigger order. The next day I...
I had the same problem, never did manage to get a response. How did you pay? I paid through paypal, so luckily was able to raise a dispute and paypal ruled in my favour and gave me a full refund.
Please can anyone recommend a nice livery yard in the Castle Cary area. I'm looking for DIY livery for 2 horses, only real must have is all year round turn out but ideally i'd like a school. Any phone numbers would be really helpful as i'm struggling to find anything on the internet. Also any to...