I have had great results from their customer service, but it was many years ago. I sent them emails showing pictures of the fault and the have replaced 2 pairs of boots and a jacket in the past. I wouldn't mention where you bought the boots. The only thing is maybe they need to see a receipt, I...
You definitely did the right thing. I can see that the owner of the mare could be upset though, she's probably mortified and embarrassed. It's a horrible thing to happen, I hope the older horse is ok.
My 50g Shires Tempest gets loads of use on my elderly unclipped fjord. She's a lot slimmer than she used to be so I rug her more, a 50g is perfect for the majority of the time.
If it's a safe as houses little dope on a rope, then a novice child could enjoy pampering them, but you're unlikely to find someone committed to twice daily visits. Or a horse someone could do groundwork with could make a nice share, but if the owner is expecting to be able to step away from the...
I've got nothing particularly useful to say but I hope things improve for your friend. I agree with some of the previous posts, more horses could just equal the probability of more issues, and it is easy to focus on the things that go wrong. That said, sometimes people just seem to have all the...
The owner has put a video on FB to say that they are displeased with the misleading headline, as it may put people off from booking with them, as it implies they may close.