its true. they are not very professional. penny wise & pound foolish. these days you can buy anything, anywhere. the difference is the customer service and Saddlery4u does not believe in customer service.
then i think you were lucky. their quality is marginal but really its their customer service that scares me. they are ruthless, always have been. for $25 they will fight you to the ends of the earth. i was overseas for a while and bought a brush, they didn't bubble wrap it or even put it in...