Saddlery4U??

[Toby_Zaphod]

Saddlery 4U are fine if everything goes well with the sale however they don't take criticism of any kind. They will refuse to allow return & refund. They will block you from ever buying again & won' answer email etc. Not very nice to deal with at all.

 

[roadkillrose]

Saddlery 4U are fine if everything goes well with the sale however they don't take criticism of any kind. They will refuse to allow return & refund. They will block you from ever buying again & won' answer email etc. Not very nice to deal with at all.

its true. they are not very professional. penny wise & pound foolish. these days you can buy anything, anywhere. the difference is the customer service and Saddlery4u does not believe in customer service.

 

[Patricia Boaden]

Bridle Boutique is Saddlery4u, changed their name recently, you will see on here threads for both so if you don't know, it will appear to reduce the number of complaints & warnings so read both to draw a conclusion.

They are still using the same email address, see email address in contact details. Cannot be trusted and would not use them again, keep peoples hard earned cash and fail to respond to resolve.

Agreed in advance an exchange bridle (almost £70) for a smaller size, new bridle never arrived, delaying tack ticks to get outside the timeframe for eBays reporting rules?

They claimed the never received the bridle back but back tracked when we told them we have proof of postage. 7 months later, still no bridle and she refuses to deal with us because it was bought by a friend despite it being our gift and being the ones that returned it. Also threatened with Trading Standards and because we are not the original purchaser; whilst it is correct that they don't have to deal with us directly the friend that purchased it cant achieve anything with them either, amounts to theft really, some really nasty people out there. So Unnecessary!

I have called eBay and spoken to them, bit of a challenge to find a number, but finally spoke to a very helpful chap & explained the situation, he is going to try an raise an out of time complaint so it is possible, I guess eBay are wise to these games some sellers play!

 

[Red-1]

Gosh, I think I just had a lucky escape. I asked a question about a bridle, and made an error on my question. The reply I got was quite curt about my question, and did not answer my query.

I don't know about you, but my horse is my pleasure, and where he is concerned I just can't be bothered dealing with rude people, as THAT is no pleasure.

I did not pursue the bridle just because of that, but having read the above I am glad. I did also notice the two names of businesses on the Ebay literature, and did wonder about that......