We have taken on board what you said and will make changes to the website tomorrow as to the rugs.
As far as thousands in stock we have put on website that not all items are stock controlled yet and big number items please call re stock levels.
We are stock controlling about 200 products a day...
We take on board on all your comments. The website is now about 60% stock controlled and each day more and more products will join the stock control.
The other exciting news is the whole look of our website is going though an overhaul to make it more user friendly and modern looks.
Keep...
The way we advertise rugs and hoods under one heading is exactly the same way as lots of other well known internet equestrian retailers. The reason we do this is so we get rankings in google the same as the other websites. When you go on to the product where it states small hood you need to...
What I was actually meaning was that no postage costs had to be paid for by youself and we did swap it over straight away. Unfortunately occasionally mistakes are made and if this does happen they are rectified immediately at no cost to the customer.
Tracey
Surrey Equestrian
I am sorry that the rug you tried to order was out of stock. We are in the process of making the website stock controlled but this is obviously a work in progress. We do state that if quantities are over 25 it means that item is not stock controlled at present and to call or use our live...
We still do feed. In store we keep the basics ie pony nuts, livery mix, mollichaff, pasture mix, horsehage etc. We have over 166 feeds on the website which can be ordered online and as long as it is ordered by 1.00pm on a Monday it will be in store to collect on a Wednesday. Check out our...
We have to ask the weight of the dog when we sell frontline or drontal because it could cause harm or not work if the wrong dosage was given.
If anyone wants to come into the store and meet our new friendly staff they will be happy to to be approached as will both Mark and myself.
Any ideas...
As a co owner of Surrey Equestrian I would like to state the we are not closing down. We are having a massive clearance sale as we are going to become primarily a Weatherbeeta,Matchmakers and Mark Todd specialist with a few other smaller companies on board.
Tracey
Co Owner
JHL were on the website but we have now put them in their own section under JHL rugs in the horse rug section.
Neue Schule bits are in clearance as we no longer do them and we no longer do sabre as it was not selling for us.
The supplements are on the ground floor in the shop and you can...
Just to let you know that horse feed is back on our website.
Also with regard to the reins we are in the process of putting them in to sub sections seperately ie reins, bridles etc.
Tracey
Co Owner