dibbin
Well-Known Member
Jenna, you explain to mum that when you first let her daughter have a sit on Lui, you were under the impression that she was quite expert, with enough experience to be going out on beach rides unaccompanied, jumping bareback etc. If she had been that experienced then it would not have been a problem to let her ride him (provided they took out some insurance for her). However, you now know that she wasn't able to ride at all, and with her riding lessons she is now what you would consider a novice rider. Lui is not suitable or safe for novices to ride, and will get less safe as you fitten him for competition. This means that there is no likelihood of her daughter being able to ride him in the near future (come back in 2 years!).
That's going to need a phone call or a face-to-face I'm afraid.
I'd go with this, firm but diplomatic. Points out that they were very much in the wrong by lying to you initially, without pointing out that they're rude, ignorant cretins as well. And definitely more than 2 years before she's asked back!