am i right to be a bit cross

[meesha]

Glad they are communicating with you. However, surely they should have told you immediately if it was a seperate claim as you would then have needed to contact your insurance before giving the go ahead ! You could have had exclusions on your insurance relating to past illness/injuries meaning the new condition wasnt covered - luckily by the sounds of it this isnt the case - seems like a simple lack of communication on their part.

Hope you get it sorted.

 

[AmyMay]

Great that you've started a dialogue with them.

Let us know how you get on.

 

[Pasha]

I couldn't claim board/livery when my boy went in for surgery and although I took in his feed and hay, the bill was not reduced - I didn't argue it though as they took excellent care of him and a few times I caught one of the nurses giving him a scratch and a kiss, so well worth it (it wasn't Rossdales though)

 

[amy_b]

I wish more had been explained to me at the time. I'm not disputing his care and appreciate vets have to recoup their costs, but I wonder if things might have been different if I hadn't said I was insured.

Well it is the first question vets ask " are you insured"

Mine is insured but alarm bells ring when the first question is about insurance. I was once grooming for someone at an event and the horse had a bad fall so had to go to the vets, they asked if it was insured before it was even off the lorry!!

I am very firm with my vets (and chiro, etc, etc) that Im not paying for *blah blah* I dont care if they think im a tight wad, Im not there to get good owner points. even dropping my cat off for the snip I said Im not paying for anything that isnt neccessary and I want a phone call if it isn't life threatening!!
Which, for the record, usually gets you the best treatment anyway because they dont fanny around, they treat the problem.
I also think people put vets on too much of a pedestal, dont be afraid to ask questions, a vet should be happy to explain/justify what they are doing, alarm bells should ring if they get 'that' attitude (no, I dont know as much as you - hence why Im paying you and why I expect you to explain what you are doing and why )

on a tangent, I worked at a yard where a 4 month old foal got very sick, lots of callouts, (twice daily at one point) followed by admission to horsepital, senior vet went on holiday and left instruction not to put the foal to sleep until he got back - this was because 'he took a personal interest in what was wrong with the foal' the fact was he kept the foal alive for about 3 weeks suffering from brain damage (grass sickness type symptoms) I wont tell you what he earnt out of that.
vets can be life saving knights in shining armour, but they can also be thieving buggers!!!!!