I did a training day/competition once, I think it was called Instructor of the Year or some such thing. Counted as CPD but was cheaper. The very senior BHS person who was judging the competition was very unprofessional, used very discriminatory and simply sickening language against vulnerable clients of his.
TBH, had I thought anyone would listen and take action I would have complained. But, he was one of the old boys, so did not. I hate to think that there has been a which hunt, but there does have to be a system where people can complain and know that the people would actually be investigated.
As the BHS administers and judges exams, I do think that most things that could/should be complained about are just left.
It does seem, however, that in the case online there were serious errors.