Anybody bought items off Bespoke Equestrian?

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Bespokeequestrian said:
Like we have said previously, we cannot identify which customers have had a problem with their usernames on here. For example how are we meant to identify what order 'Toughy' had and what we can do to help them with the problems they are having ?

We aren't trying to be difficult here, rather trying to get posters with problems to come to us, and get them sorted for them.

We cannot understand how wanting to solve the customers problems discussed on this forum has caused such a stir.

We do not rely on this forum for that however just trying to solve the problems already mentioned on it, that people feel are unresolved.
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You would have these people emails and phone numbers associated with their orders - and you would know which orders had or had not been completed in good time, simples.
 
You don't need usernames.

If customers have issues, I suspect they will have contacted you via phone, email or Facebook.

As I said before, [Content removed following complaint from Bespoke Equestrian] :)
 
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We are not trying to deceive anyone or bully anyone etc. we simply would not be able to find how a username on here would relate to an order we received from a customer. As no dates are given, no information on particular products.

Although yes we may have emails from these customers we get over 100 emails a week so is very hard to sort through them if we do not know what we are looking for.
 
Bespokeequestrian said:
We are trying to work through the problems by doing this, by getting customers to send us emails with their complains that may have not been solved we can not only improve the service that we provide but solve the problems they may be having.

As previously said its very easy for people to make multiple profiles on this forum therefore it is very hard for us to work out who is a 'genuine' customer. I do not see how this is in any way 'conniving', as before mentioned it will not be every post being deleted just the ones identified as non-genuine.

We are in no way saying that there has not been problems and that people should not have the right to air they problems publicly, however we are trying to take steps to solve these customers problems.

"Eta - how would them emailing you identify them on here? You have no right to demand posters personal details - it is an anonymous forum..."

How are we meant to know who the customer is, what they have ordered, if what they are saying is true. If we use the example of the customer above who received the wrong size boots. We cannot contact the customer to offer them a replacement pair as we do not know who they are, so by them contacting us with their post number we know exactly what is going on and can help sort out the problem and also identify the post as genuine.
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[Content removed following complaint from Bespoke Equestrian] . You asked for people's names so you could have other posts deleted. You DID NOT at any point in that original post say it was to improve service or offer refunds, just to have posts deleted.

As for being personal - you started making it personal trying to link user names to orders. As bespoke equestrian appears to be a one man band it is very much about the person behind it. The person behind it ignoring emails, deleting people off face book, and it seems now accusing people of not being genuine customers and making up duplicate accounts. The only person who has done that is YOU. As people have said time and time again - think. Take a look at your actions and mistakes, put them right, and learn from them. Stop trying to blame everyone else....
 
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[Content removed following complaint from Bespoke Equestrian] posts being deleted after 48 hours....

OP I would suggest you remove yourself from this forum, take the comments on you on the chin and get on with sorting out your business through the usual channels.
 
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It doesn't matter who you spoke to if they haven't co ordinated with the forum that that something quite so extraordinary for this forum would be happening, perhaps you didn't quite understand their response.
 
If there is any posters with a genuine grievance that we can assist with, then please feel free to email us via info@bespokeequestrian.co.uk or private message us. (Emails would be answered quicker than private messages as we don't log in very often) Then we are open to all feedback, anyone needing help with orders that may have not been received or any general questions.

We have unfortunately tried once again to provide solutions to the problems aired on this forum and again been lambasted by posts from people have not had dealings from us.
 
[Content removed following complaint from Bespoke Equestrian]
 
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We are telling the truth by what we got told from

Carol Phillips Website editor
carol_phillips@ipcmedia.com
tel: +44 (0)203 148 4592

The posts we have posted are in no mean meant to be threatening, deceptive, conniving or any of the above mentioned that we have done.

We are only trying to solve the problems like we have mentioned in the 10 past posts by us.
 
lambasted...!!! really!? pointing out the obvious more likely and not prone to be taken in!

dogatemysalad she is at university.
 
Bespokeequestrian said:
We have unfortunately tried once again to provide solutions to the problems aired on this forum and again been lambasted by posts from people have not had dealings from us.
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People who are sticking up for those customers that you are trying to [Content removed following complaint from Bespoke Equestrian] into giving personal details over the forum. You should not be asking for people to link user names to names IRL - the only people that can do that are the police...

Just out of interest - has anyone on here reported this company to trading standards yet?
 
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We are not asking for IRL I do not understand why that has been mentioned.

We have never asked for peoples address's etc we have just asked for people with genuine grievances to contact us with a reference to this forum so we can understand their problems.

We do not understand how this is any way a problem as we are trying to solve the problems they are having.
 
you will have their addresses from their order that relates to the grievance though, I do not understand how you cannot see there is a potential problem there.
 
At no point have we ever tried to intimidate people, this is the opinion gained by posters and is not what we are trying to put across.

By posting again after not having any posts on this forum for more than 15 days, we were asking customers to help us to provide a better service, solve any unresolved problems they may have and listen to any general grievance they may have with the company.

It was not to intimidate any customer/ poster on this forum and is in no means set out to deceive or being conniving in any way.
 
'Why do they need to reference back to the forum?

Why?'

As the only problems that have not been addressed are ones on this forum from quite a while ago as you may see. It is therefore not possible for us to rectify problems if we do not know who the poster is, this is why we need the reference for this forum, as there is no other way to identify the posters.

As said previously people can also send us a private message on here .

I don't see why this is a problem, we are not trying to bully these people in any way I do not see why people have drawn this assumption
 
Bespokeequestrian said:
With regard to each of these 'posts' covering all 21 pages. If you have a genuine grievance with Bespoke Equestrian i.e. you have ordered products and are not satisfied with the service, then you have 48 hours to email me the problems you have been experiencing.

In the Email please explain all grievance, your post number relating to this thread and your Horse and Hound username.

Should you not reply within the 48 hours then your post will be removed as irrelevant by Horse and Hound.

This post will be posted everyday for 1 week, after which if you do not reply to me directly at info@bespokeequestrian.co.uk, all posts will be deleted.
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Just a reminder of what you said ..... Admin do not appear to agree with your statements
 
We are not in any way denying what we have said and if you would like to discuss it, please do so with the person that we spoke to directly from horse and hound mentioned above.

Thanks
 
But why do you need to know who the poster is? They have contacted you already... Simply unblock the people on FB that are desperately trying to contact you who you have blocked. And answer phone calls and emails... All of which appears to be the issue.

eta

again, this thread is for people to give feedback on your company. Maybe a better way to handle it would have been to ask people to post if they have had their issues resolved to a satisfactory conclusion.

Eta

Asking if anyone has had their problems resolved would be a less argumentative and spiteful way of doing it. To claim that posters are not genuine - that just beggars belief
 
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Bespokeequestrian said:
Again why does this have to get personal as this is about Bespoke Equestrian not about the people who are behind it. As I believe you will find that it is not just one person now.
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Do you mean your user account on HHO is not for one individual but several different posters ? Isn't that against T&C's ?

How do you propose to get HHO to censor posters if you are not told their identity by admin ?
 
People have moaned about Derby House on here.
They haven't signed up and asked users to give them their contact/order details. They don't have to, they have records of all their orders. As must you.

[Content removed following complaint from Bespoke Equestrian]. You have previously threatened to sue people and now you pop up trying to get names and addresses attached to usernames.

[Content removed following complaint from Bespoke Equestrian]
 
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quirky said:
People have moaned about Derby House on here.
They haven't signed up and asked users to give them their contact/order details. They don't have to, they have records of all their orders. As must you.

You are treating people on here as if they are stupid. You have previously threatened to sue people and now you pop up trying to get names and addresses attached to usernames.

Allegedly to 'sort out their problems'.
Pull the other one, it's got bells on!!
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^This. Very well put quirky.
 
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