Anybody bought items off Bespoke Equestrian?

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ester said:
no, buy you are maybe more inclined to give good service to people you know do you not think?
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As I said I just placed my second order the last order being at least a year ago when I only knew Leigh as 'bespoke equestrian' and I got perfect service then? And my opinion would be the same friend or not.
 
Becky.tinnion said:
i am NOT a sponsored rider for Leigh nor have I been asked to post this. I did it all by myself. Yeah it may be hard to believe but I did it because it really not fair for all of you to be slating her when their is plenty of happy customers here but as I said people generally only post reviews if they are unhappy. And sadly smaller companies can't afford to give everyone free stuff just because they complain otherwise they would be out of business with the quality of stuff they sell
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The point was that what saved the day was that the company IMMEDIATELY AND EFFECTIVELY dealt with the problem. Any small company can do that, you re-despatch the goods and you then claim from your courier. [Content removed following complaint from Bespoke Equestrian]

If you are operating a drop-shipping business then you have to be even more pro-active dealing with these things due to the built-in time lag and the double possibility of delivery errors and delays. It cannot be the customer's fault so it is for the company to resolve.
 
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miss_c said:
Just to make everything crystal clear... (I don't start work until 3.30pm, the horse is done, and I have nothing else to be doing!)

bespokeequestrian said this:
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But HHO Admin did this:
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And the clause in question is this:
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As HHO Admin are able to monitor IP addresses they would have been able to see from their end that BE & DB were using the same IP address and therefore the same computer. As far as I am aware 'normal' forum users are unable to see this info, but I'm not the most technically adept.
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You're correct, which is why earlier on they connected gemstoneflyer13 to BespokeEquestrian. If you've not read gemstoneflyer13's thread it's quite interesting.
 
As someone else asked..... quite interested to know if anyone contacted Trading Standards?

I'd previously had a look at the website, and thought there was a lot of choice. However, a lot of the items are super expensive so I would want to know i'm getting a good service/delivery promised for forking out so much money.

[Content removed following complaint from Bespoke Equestrian]

Last week I ordered an £8 stock from a small business on ebay and £13 shirt from robinsons - the stock arrived in 2 days and the shirt arrived in 4. Both just as promised. That's how it's done.
 
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It does seem very history repeating we had a 'friend' of the onesies come and talk about her great service and onesies too.
 
I have bought several items off Bespoke Equestrian and received all my goods. Even when there was a slight delay on my John Whitaker hat, I was kept updated as this was beyond her control, it was the manufacturers - other websites which advertise on FB had also advised of this before people start saying it was an excuse. I will continue to use Bespoke as I have never had a problem.
 
I hate to bring this thread back to the front again, but when does the law step in to either 1, take action against the company (If they cannot provide goods, and are not sorting refunds/exchanges) or 2, act on these 'libelous' claims by customers?

I do feel for BE, because she is young, obviously has had many teething problems and facing critisicm can be tough, however any successful company knows that listening to customers feedback and making changes is good for reputation AND profit..... To block people on facebook, ignore emails and calls, and to take months without refund or exchange is above and beyond bad business.... I can only think that there are many aggrieved customers out there for things to blow up to these proportions.

I note that I am not an unhappy customer, just shocked by it the whole thread!

I am now going to lay down after reading all this. PHEW!
 
horselover88 said:
I hate to bring this thread back to the front again, but when does the law step in to either 1, take action against the company (If they cannot provide goods, and are not sorting refunds/exchanges) or 2, act on these 'libelous' claims by customers?!
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I've asked a couple of times whether anyone has reported them to trading standards - until someone does there is nothing that can be done.

As for libel - the law recently changed with regard open forums. As the person has the opportunity to openly defend themselves it can't be considered libel. They did a really good job of this at the start of the thread. It's just such a shame their immature behaviour showed later on and made the company look bad.

It's a shame really, Leigh seems to be ambitious and the company has some good stock.
 
Bespokeequestrian said:
With regard to each of these 'posts' covering all 21 pages. If you have a genuine grievance with Bespoke Equestrian i.e. you have ordered products and are not satisfied with the service, then you have 48 hours to email me the problems you have been experiencing.

In the Email please explain all grievance, your post number relating to this thread and your Horse and Hound username.

Should you not reply within the 48 hours then your post will be removed as irrelevant by Horse and Hound.

This post will be posted everyday for 1 week, after which if you do not reply to me directly at info@bespokeequestrian.co.uk, all posts will be deleted.
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I'm intrigued to know if anyone has had any posts removed by Admin. I notice that the post which was to be posted everyday for one week has not been reposted daily.
 
Red-1 said:
From the sound of it I don't think she "meant harm" but I do see that she is in over her head, and has quite possibly realised that.
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I don't know - at first I was on her side, then there were the 'other' threads and the threats of legal action and slating the forum admin, the snideness, the additional accounts.

[Content removed following complaint from Bespoke Equestrian]
 
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Becky.tinnion said:
i am NOT a sponsored rider for Leigh nor have I been asked to post this. I did it all by myself.Yeah it may be hard to believe but I did it because it really not fair for all of you to be slating her when their is plenty of happy customers here but as I said people generally only post reviews if they are unhappy. And sadly smaller companies can't afford to give everyone free stuff just because they complain otherwise they would be out of business with the quality of stuff they sell
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I just tried to look up UHOH but there are so many, it's not clear which one it is. Could you give a little bit more info, please? BTW, how do you know it's the same company (not a dig but a genuine question :) )?
 
Wow what a fantastic thread :-) A real lesson in how not to run an online company.
Leigh, I hope you don't mind if I use this thread as an example of what can go wrong when 'good intentions' take the place of 'good practice' in business. Fantastic resource. I can't wait to see what will happen next!

Good luck to all involved
 
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