Anybody bought items off Bespoke Equestrian?

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@ Lunchbox Ledgend...I took UHOH to be the sound, like uhhh ohhhh!, not an acronym, lol. Was I wrong?

And it is the same company. Same pictures and everything. I've seen it too.
 
Lunchbox legend said:
I just tried to look up UHOH but there are so many, it's not clear which one it is. Could you give a little bit more info, please? BTW, how do you know it's the same company (not a dig but a genuine question :) )?
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Try 'D&B Suits' ... Sure looks like the exact same logo on the nose band of the item but I may be wrong I was told this by a friend and looked for myself - I myself actually had a good experience from them before they went downhill! :)
 
And that's not the same one as the new page I saw, wonder how many there are.

Anyway, sorry Bespoke Equestrian for our derailing, this thread is about you, not them!
 
Hope somebody screen shots them before they are deleted and sends them (with their complaint) to trading standards. I am not a customer and won't bother to be after reading this whole thread - backed up by those comments on fb. Such a shame as the website looks pretty professional, if only the person/people running it were too!
 
[Content removed following complaint from Bespoke Equestrian]
 
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Can't believe them!!! They had over 65 posts on that when I looked at 8am and now... They have ONE from a customer and the test from them!
I'm actually shocked at this company!! Can't believe I was going to buy from them and actually applied for their 'sponsorship' grrrr!
 
Ellie, they've deleted the whole lot now and put a up a statement about changes in posting. No reassurances that they are going to resend the "lost" parcels . . .
 
exmoorponyprincess1 said:
Just clicked on the link and it says page not found?! I am not on fb but can usually see "open" pages - looks to me like they have either gone private or deleted the page now...this really is an excellent lesson in how not to run a business!
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That'd be because they've deleted it!!

Edited - they not you :L
 
Bespokeequestrian said:
Again why does this have to get personal as this is about Bespoke Equestrian not about the people who are behind it. As I believe you will find that it is not just one person now.
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Is Bespoke Equestrian a limited company? I can't find it at Companies House nor are their any relevant details on the website suggesting that it is. IF that is the case, then BE is not a separate legal entity and those involved in running the business do not have limited liability. Which means that customers will most definitely be dealing with the family (it's a family run business according to the website) as they are the ones liable. I don't understand why this is not a registered company, particularly when it sells such expensive products and appears to lose so many in the post. The refunds/replacements will have to come out of the pocket of the family running the business. What about the risk of bailiffs?

I hope I've got it wrong and that this is a registered legal entity, can anyone point me to it? I've only looked for Bespoke Equestrian but I suppose this could be a trading name and there is a different registered name (although this, the company number and registered office should be on the website). On the other hand, I may not be seeing the wood for the trees and all the info is there. Does anyone know?
 
Yes, saw that one but it's not referred to as the registered office, it's one of the things that made me wonder. That and there being no company number, no limited at the end of the name and no sign of that name at CH.
 
I registered here because of this thread... I too ordered from her and she answered messages quickly before and right after I paid for item. THEN she dropped off the face of the earth. Despite multiple "hey how is my order progressing?" messages which were read, she ignores everything. Just TELL me if you can not complete my order and give me money back! I am going to go through my credit card as she claims (in a fb post) Nochex would not release the money until she provided proof of sending (im sure they have had hundreds of complaints about her - but it is their general policy anyways according to website). Assuming Nochex still has my money anyways I should be able to get it back.

Finally I got annoyed enough to also comment on her last FB post about sending her messages for questions on orders rather than posting them on her page. Of course it was deleted but hopefully it stopped SOMEONE from ordering =)

The biggest annoyance is not that she has not sent the item, or that she sent a whole bunch of items like mine but not mine (as per a post and picture on FB) but that she continually tells people to message her with questions then ignores them. I know you are reading this Leigh. Please, PLEASE respond to people when they question you. Tell them the truth ("Hey, so I kind of promised you an item I do not have and can not get at that price" or "Unfortunately, this item is not in stock" or "I have no intention of actually sending you anything" or "Gee shipping is way more expensive than I thought - I am sending the item COD") Really, seriously, this would be better than ignoring.

Rather than fighting the multitudes of annoyed people (you will always have unsatisfied customers because some people are never happy) work WITH them, use the truth and refund money when asked. This is all we ask of you.

ps. We would like our pretty, blingy items please.
 
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