Anyone had bother ordering with Equus?

[holeymoley]

Anyone had problems with a Equus online?
I ordered a fly sheet with Equus a fortnight ago, it was set to 3-5days delivery so I gave it to Monday this week before contacting them, I understand post is a bit slower than normal, but the tracking registered to it was invalid. They’re now saying the item wasn’t dispatched and the tracking number was incorrectly input... why if it’s not dispatched was there a tracking number supplied?! Where did the tracking number come from?! They said that they would send it out now as id highlighted the problem(Monday). To be honest I expected it to arrive today and if it’s not here tomorrow I’ll be less than impressed. If it’s the shops fault surely they should put it on next day delivery or such. I could’ve got one elsewhere by now. If we weren’t getting eating alive by clegs I wouldn’t be too bothered but cmon! ?

 

[Wheels]

It took a couple of weeks to get one of my orders from them, I assume they didnt have one of the items in stock. I emailed them to ask what was going on and they said they were dispatching my order the next day but it still took a few days to get here.

A different order from them arrived within a couple of days. Hit and miss!

 

[Squeak]

I've always had really my orders delivered really quickly by them and never had a problem. Hopefully they'll manage to sort it quickly.

 

[LouisCat]

I've always had really good service from them ?

 

[Steerpike]

I've always received my stuff pretty quickly from them

 

[holeymoley]

Seems like it might just be a blip. Hopefully it arrives soon!

 

[Bernster]

They’ve been good for me in the past. Would def recommend. Have had issues with other deliveries though, with other retailers, so think there are some issues still.

 

[GSSeffie]

Did it arrive today? I placed an order on the 2nd July, which stated 3-5 day delivery but ive still not even received a despatch notification, I've chased but so far not heard anything, definitely feel the same - that I could've got quicker from elsewhere now

 

[awelshandawarmblood]

Good but very slow - about 10 days in the end.

 

[Caramac71]

I placed an order with them recently. 3 days later they told me it was out of stock and asked if I wanted to look for a different item or cancel. I chose to cancel and have a refund. 4 days later, no sign of my Paypal refund so I emailed again. They said they’d get finance to look into it. I never heard any more so I raised a dispute on PayPal a few days later to get my refund.

i can’t understand why the PayPal refund didn’t happen immediately. I won’t be ordering from Equus again.

 

[holeymoley]

Did it arrive today? I placed an order on the 2nd July, which stated 3-5 day delivery but ive still not even received a despatch notification, I've chased but so far not heard anything, definitely feel the same - that I could've got quicker from elsewhere now

Not yet. Honestly not impressed, I feel like calling up and cancelling it but no doubt it would arrive and I'd end up with the hassle of returning it. I ordered on 26th of June...

 

[holeymoley]

I placed an order with them recently. 3 days later they told me it was out of stock and asked if I wanted to look for a different item or cancel. I chose to cancel and have a refund. 4 days later, no sign of my Paypal refund so I emailed again. They said they’d get finance to look into it. I never heard any more so I raised a dispute on PayPal a few days later to get my refund.

i can’t understand why the PayPal refund didn’t happen immediately. I won’t be ordering from Equus again.

That's shocking. Even their returns aren't simple! I won't be ordering again either. It seems to be a hit or a miss with them by the sounds of it.