Anyone used the horse bit bank?

[shadowboy]

If so did you have a refund and if you did how long did it take? The bit I returned was signed for 9 days ago and it cost me £135 so I would really like a refund but still nothing. Just wondering if they are usually quite slow?

 

[mega spoilt ponies]

If so did you have a refund and if you did how long did it take? The bit I returned was signed for 9 days ago and it cost me £135 so I would really like a refund but still nothing. Just wondering if they are usually quite slow?

Ive had a couple of bad dealings with them and wouldnt use them again. On a couple of occassions they were just slow though, certainly slower 9 days to refund.

 

[rara007]

They were slow with me and took lots of chasing.

 

[shadowboy]

Hmm such a shame as the idea is excellent. Will chase tomorrow

 

[Mamamia]

They've always been excellent when I've used them. Is it the bit bank or bit shop you used? I've had problems with the bit shop.

 

[shadowboy]

The horse bit bank is what they call themselves. The bit arrived promptly and well packaged but the refund is taking too long, especially as it's a lot of money...

 

[MissJessica]

They're preparing for Burghley at the moment and I rang today & were mega busy so possible it's just taking longer to refund you due to the time of year.

 

[MissJessica]

Wait...I rang horse bit shop. Sorry. They're different aren't they?

 

[scewal]

I have used the bit shop before, one bit I bought which I didn't realise had bend bit rings!!!! It wasnt a cheap bit either. Emailed them and never had a reply. Another time they sent out the wrong size. Lastly I asked them to take the payment from a different card which they failed to do. Communication it seems is a very weak point for them.