I dont know yet if the treatment will be above the excess and dont know if any follow up treatment will be needed. Ive never had cause to claim for complementary therapy before so just wondered if its common to claim for it or not.
If it’s treatment recommended by the vet, and the back practitioner is registered and approved, eg ACPAT physio, then yes it is normal to claim for complementary therapy if it’s included in your policy.
But be aware, your horse now has a declared condition. You have 12 months & then the back will be excluded from your insurance. As the Vet has seen the horse for the problem you have to declare to the insurance