Back protector rubbing saddle

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Vodkagirly

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I went to get a new back protector last week.I choose a racesafe and the sales assistant checked the fit. Went to camp this weekend and wore it in 3 lessons. My saddle now has a mark where the backprotector has caught it.
Does this mean it's too long? Where do I stand for taking it back? It's lovely and comfortable but I don't want my saddle getting wrecked.
 
Yes its too long. I used to work in a tack shop and I did the training course and there should be a hands width between the cantle and the bottom of the body protector - we had a saddle specially for this purpose to check length before they were sold.

I can't imagine you'd be able to take it back since its been ridden in, but worth a try since it was fitted incorrectly.
 
Vodkagirly said:
I went to get a new back protector last week.I choose a racesafe and the sales assistant checked the fit. Went to camp this weekend and wore it in 3 lessons. My saddle now has a mark where the backprotector has caught it.
Does this mean it's too long? Where do I stand for taking it back? It's lovely and comfortable but I don't want my saddle getting wrecked.
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We took my son for a fitting last week and sakes asst. said protector was no good if it hit back of saddle as could be dangerous. Sat him on a saddle in the shop to check. If you perhaps find some guidelines for this and use to demonstrate to the shop?

We didn't buy in the end as shop said the two types they had didn't fit so no good.
 
oh no, what a blimmin nuisance!

I doubt they will take it back now that it has been used :(

I don't know if this changes the safety aspect but I have heard of people taking off the cover and cutting an inch or so off the bottom of the foam strips inside, then putting the cover back on (shortens it but not sure if that means the required protection is now missing?)

alternatively could you perhaps try a seat saver like the acavallo gel out one, which might lift you up half an inch in the saddle so perhaps it might stop the rubbing?
 
Just found the bhs guide lines and it shouldn't touch the saddle and if I alter it myself it invalides it. I want it for xc so that is out of the question.
Really disappointed as I could of got it online ages ago but wanted to get fit checked so waited 2 months for a local shop to get it in, they still hadn't so went to one an hour away so a total pain to go back.
Will get in touch with shop tomorrow.
 
Vodkagirly said:
Just found the bhs guide lines and it shouldn't touch the saddle and if I alter it myself it invalides it. I want it for xc so that is out of the question.
Really disappointed as I could of got it online ages ago but wanted to get fit checked so waited 2 months for a local shop to get it in, they still hadn't so went to one an hour away so a total pain to go back.
Will get in touch with shop tomorrow.
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I can't imagine the shop would take it back.
I would try to sell it on ebay with your receipt, etc.
:)
 
Whether they take it back or not, make sure they know it was fitted incorrectly, otherwise this could happen to more people :/
 
Vodkagirly said:
Just found the bhs guide lines and it shouldn't touch the saddle and if I alter it myself it invalides it. I want it for xc so that is out of the question.
Really disappointed as I could of got it online ages ago but wanted to get fit checked so waited 2 months for a local shop to get it in, they still hadn't so went to one an hour away so a total pain to go back.
Will get in touch with shop tomorrow.
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If you can't get it sorted in the shop, get in touch with Racesafe to get it altered. I got mine done a while back and they did a super job.
 
It isn't supposed to reach the saddle. Some shops will compensate you with a gift card or exchange if they have wrongly told you that it fits correctly. However they may not but its worth a try. Good luck :)
 
They sold it "fitted" and it is unfit for purpose. You should be able to return it in exchange for one which does fit. They do have a duty to provide you with goods fit for purpose, worn or not. The fact you bought it as a result of the fitting is the key point. If you just lifted it off the shelf then no duty, but that's not what happened.
 
alainax said:
They sold it "fitted" and it is unfit for purpose. You should be able to return it in exchange for one which does fit. They do have a duty to provide you with goods fit for purpose, worn or not. The fact you bought it as a result of the fitting is the key point. If you just lifted it off the shelf then no duty, but that's not what happened.
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This. The shop has sold you an item which is not fit for purpose so are in breach of the Sale of Goods Act.
 
Agree as above. I bought a skull hat last year, had it fitted by the assistant. I had tried on a few styles and purchased the one that she said fitted. On my first ride it slipped over my eyes and I was riding blind. I took it back that afternoon and the shop replaced it immediately with a different hat. It was not fit for purpose and incorrectly fitted so there wasn't any problem with exchange.
 
Well I contacted the shop by email and they asked me to come in with back protector and saddle. I went in this morning and it wasn't the greatest experience.
They insisted it fit correctly and that it was my riding at fault. I'd been in a lesson so I'm pretty sure the instructor would of mentioned if I was leaning back. I wasn't doing big drops or anything dramatic, showjumping and crosscountry over a 85cm course. Then they blamed my saddle for being extremely high - its not, its a bates jump and pretty standard. I was told back protectors are only suitable for forward seat... I asked how your meant to warm up. I was told I had to accept liability if it was altered. I was asked how much I wanted off as it clearly fitted and I was wrong- I pointed to the big scratch again... They called racesafe and arranged for it to be altered but wanted me to pay, I refused and said I would contact them myself, at which point they decided to send it and not take payment. Waiting to see what happens but disheartened by the whole experience. Whats the point of paying the extra of buying in store if they don't fit correctly.
 
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