vallin
Well-Known Member
OK so it is very rare we hear anything positive about insurance companies so I would just thought I would post to give credit where credits due (an no I do not work for the insurance company!)
A quick introduction: Basically I took my Frenchie to a SJ competition in May and she did really well (came 4th and 6th with DCs) and seemed fine on the hack home. However she was a bit stiff and just not looking entirely comfortable over the next couple of days so we got the vet out. She was then referred to Rossdales for investigation. Cue lots of nerve blocks/ultra sounds/X-rays/bone scans through which French behaved impeccably (I watched most of the procedures and I was majorly impressed with how well she behaved, given that when I got her 2years ago I couldn't even lead her down from the field without her buggering off!). So anywho diagnosis came back with damage to suspensories and OA in her hocks-not the news I wanted, given that she is only 11 but heyhum, could have been worse I suppose. She then had a bilateral neurectomy and is currently sitting chilling in a field until I get back from uni at christmas and we can start treatment with corticosteroid injections and Tildren and hopefully start bringing her back into work.
So anyway onto my praise for PetPlan. To start with there was a problem with my claim form as the initial vet had not wanted to charge me for his initial visit (I love my vet
) as all he had done was watch her trot up and tell me she needed referring so there was no record of the initial visit. Cue the insurance company having to wait over a month (initial referring vet was on holiday and then it was bloodstock sales etc.) to get this information. They then had to wait for some other bits and pieces to come through (and were very patient and understanding when I explained why everything was taking soooo long to get to them!) and all the staff were really helpful answering my many many questions! (as were all the staff at Rossdales 
)
And now that all the infomation has arrived they have paid my claim within the week, and not only that they are treating my claim as two separate conditions so that I get an allowance of £5000 vet fees for both the OA and suspensories Cue a very happy me Given that they are separate conditions one would hope that they would treat them separately, but given the horror stories I've heard about some insurance companies and the fact that they could have whacked an exclusion on her hind legs after the treatment of just one condition I am very happy
So anyway, just a bit of thanks to PetPlan, and of course also Rossdales who are brill
Vx
A quick introduction: Basically I took my Frenchie to a SJ competition in May and she did really well (came 4th and 6th with DCs) and seemed fine on the hack home. However she was a bit stiff and just not looking entirely comfortable over the next couple of days so we got the vet out. She was then referred to Rossdales for investigation. Cue lots of nerve blocks/ultra sounds/X-rays/bone scans through which French behaved impeccably (I watched most of the procedures and I was majorly impressed with how well she behaved, given that when I got her 2years ago I couldn't even lead her down from the field without her buggering off!). So anywho diagnosis came back with damage to suspensories and OA in her hocks-not the news I wanted, given that she is only 11 but heyhum, could have been worse I suppose. She then had a bilateral neurectomy and is currently sitting chilling in a field until I get back from uni at christmas and we can start treatment with corticosteroid injections and Tildren and hopefully start bringing her back into work.
So anyway onto my praise for PetPlan. To start with there was a problem with my claim form as the initial vet had not wanted to charge me for his initial visit (I love my vet
) as all he had done was watch her trot up and tell me she needed referring so there was no record of the initial visit. Cue the insurance company having to wait over a month (initial referring vet was on holiday and then it was bloodstock sales etc.) to get this information. They then had to wait for some other bits and pieces to come through (and were very patient and understanding when I explained why everything was taking soooo long to get to them!) and all the staff were really helpful answering my many many questions! (as were all the staff at Rossdales )And now that all the infomation has arrived they have paid my claim within the week, and not only that they are treating my claim as two separate conditions so that I get an allowance of £5000 vet fees for both the OA and suspensories
Cue a very happy me Given that they are separate conditions one would hope that they would treat them separately, but given the horror stories I've heard about some insurance companies and the fact that they could have whacked an exclusion on her hind legs after the treatment of just one condition I am very happy So anyway, just a bit of thanks to PetPlan, and of course also Rossdales who are brill
Vx
