Bloody stupid new Weatherbeeta Detacha-Neck rugs!

Kallibear

Kallibear

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You cannot get any replacement parts at all for the newer range of weatherbeeta rugs. It's ridiculous!

I bought toby a VERY expensive Tristar rug a couple of months ago and he's managed to loose the neck rug (ripped to shreds I think by his field mates).

Couldn't find a replacement online so asked the local tack shop to contact weatherbeeta (no contact details for them either!) and you can only buy the rugs complete - you can't get any bits seperately.

So word of warning: if you've bought a weatherbeeta detacha-neck rug and need a new neckpiece you're screwed.
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Oh, and if you want to complain to them you're also screwed - the only contact details are an address in oxfordshire.
 
Thats rubbish!! My horse is a thug and also wrecks his rugs!! CAn you not get a different brand of neck cover to attach to rug,thats what I have done with previous rugs!! It may not match but its cheaper than buying a new rug!!
 
I believe their headquarters are in Banbury which is in Oxon. Try writing a letter addressed to the Managing Director - that usually seems to be the best way to get a response from a large company.
 
That is if you can get the detachanecks to stay on! Friend has one, it has 2 zips with velcro too and most days the hood is hanging off after him being out.
 
Kallibear..... hear are some numbers to try
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01295 226900 for customer services

01295 226905 for general enquiries
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I have been on the fone to them today and they have been incredibly helpful

Not sure about the neckcover availability though
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The premier equine ones fit, I've done a swap over between my rugs. Saying that I don't know if you can buy PE necks seperately so prob no help!

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You can indeed get PE neck rugs seperately, and can choose the amount of fill you want in them... as I discovered when i bought a Rambo Duo- fab rug, but the neck cover wouldn't have fitted a shetland, let alone a horse, and I refused to pay £45+ to replace it with a bigger Rambo one... PE one not only fits, it's better IMHO!
 
God's I couodn't find this thread again!

Anyways, thanks for the numbers for complain - that's my next port of call once I have time!

As for the PE necks - that was going to be my next question! And even better if they come in different weights -the WB are nofill, which isn't great for wimpy horses.
 
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