Blue chip balancer

[KJ94]

Just a quick silly question to anyone who possibly knows, have been feeding the blue chip calming balancer for a few years now and mare has been so much happier on it, just opened my new box and the pellets are a lot smaller than usual.

Is there a new formula or have they just changed the size of the pellets? Noticed the packaging also has a qr scan code instead of the little cut out vouchers so just wondering if there is a recipe change or just pellet size change, can’t see anything different on the ingredients list ?

 

[humblepie]

I have another balancer from them on subscription and I know that they were changing the voucher/loyalty scheme. They are very helpful if you ring them although probably not there today.

 

[ERH]

I have been feeding their Lami Light for years and have been buying 2 bags every 3 - 4 weeks on subscription.
About 2 weeks ago I received my order and could see the pellet size had changed. I feed it soaked as my horse has megaesophagus which can cause him an issue with the passage of food along his oesophagus.
I soaked it in the usual way and noted that it took a lot more water to get it to the consistency it needed to be and I also noticed it had a slimier consistency to usual.
I fed it to my horse and he immediately showed signs of having an issue with it.
I contacted Blue Chip and they have told me that nothing has changed other than the size of the pellets. If this is the case I can't understand why my horse has had an issue with it??
They are refusing to refund for the two bags I have.
If I'm honest, I'm disgusted with their response. They have changed something without warning and nothing on the bag to state it's changed. I have changed nothing and now have approx. £70 worth of feed that I can't use.
I have read their returns policy and it is a blanket statement that feed can't be returned!
Very poor customer service.