Bought unseen problems returning

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Jasmine2023

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Hi, I could do with some advice on a horse I bought unseen from a dealer. The horse was supposed to be suitable for a mother/daughter share and rda with very good stable manners. The horse has anything but good stable manners. The first morning after he arrived I went to visit him and when I went towards him he pinned his ears back and tried to move me with his bum. Fair enough I thought he needs time to settle. As the week progressed he barges past the yard girl when she brought his net in the morning and ran out onto the yard. The on another occasion when the yard owner was skipping him out he jumps over the wheelbarrow placed at the door and runs off again. Whenever I try to do anything with him, putting tack on, putting a head collar on, he pins his ears back. The worst incident was yesterday when I got the vet to give him a health check and restart his vaccinations as apparently he wasn't up to date with them all though I was told he was. He was extremely rude and aggressive with the vet whatever she tried to do he had something against it and pinned he against the wall at one stage and kicked out at another point. We decided against anything involving needles at this time. We decided to take him outside to trot him up and down where he proceeded to nearly knock the yard owner over, who was leading him, and ran off down the yard again. We did not continue with vetting. This has all been documented by the vet. I have asked the dealer to take him back as he was still in the warranty period. He will take him back but will only exchange for another horse and will not give a refund as per his terms of conditions which I sadly did not notice. I do not want another of his horses. He insists the horse was fine at his yard. Is there any chance I could take this further and get my money back. Sorry for the long read.
 
Did you check out the dealer on one of the dodgy dealer fb pages before buying? You are legally entitled to get your money back if you bought unseen. The dealers terms and conditions cannot remove your statutory legal rights. Unfortunately as many, including myself have found many dodgies don't keep any assets in their name so even a ccj in your favour won't result in any money back.

Jasmine2023 said:
The on another occasion when the yard owner was skipping him out he jumps over the wheelbarrow placed at the door and runs off again.
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This is an accident waiting to happen, not the horses fault at all especially when new at the yard and unsettled.
 
Who on earth blocks the doorway of a horse they barely know with a wheelbarrow? It's an accident waiting to happen with a familiar horse.
Your yard is run by muppets which won't help the horse to settle but then buying unseen wasn't exactly sensible either.
However you are legally entitled to your money back, remind the dealer of that.
 
Hi sorry to hear this has happened. I did successfully get a refund off a dealer a few years ago and had some very good advice from the the BHS legal helpline. This would be worth considering if you are a member. In our case we had viewed the horse and had it vetted, it passed but issues became apparent the day it arrived on our yard. The dealer was initially unwilling but following a letter sent based on the advice from the BHS agreed to refund in full.
 
Just to add, buying a horse for RDA certainly can't be done unseen. There are all sorts of 'tests' that they have to go through, let alone a rigorous vetting. We viewed at least 6, after weeding out several others at the phonecall stage before we actually bought one. And she was unsettled for quite some time before we could put a disabled rider on her.
 
Pearlsasinger said:
Just to add, buying a horse for RDA certainly can't be done unseen. There are all sorts of 'tests' that they have to go through, let alone a rigorous vetting. We viewed at least 6, after weeding out several others at the phonecall stage before we actually bought one. And she was unsettled for quite some time before we could put a disabled rider on her.
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I didn't buy him for rda I was just stating what he said in his advert.

nutjob said:
Did you check out the dealer on one of the dodgy dealer fb pages before buying? You are legally entitled to get your money back if you bought unseen. The dealers terms and conditions cannot remove your statutory legal rights. Unfortunately as many, including myself have found many dodgies don't keep any assets in their name so even a ccj in your favour won't result in any money back.
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I did check him out he is a well known dealer.
Pearlsasinger said:
Who on earth blocks the doorway of a horse they barely know with a wheelbarrow? It's an accident waiting to happen with a familiar horse.
Your yard is run by muppets which won't help the horse to settle but then buying unseen wasn't exactly sensible either.
However you are legally entitled to your money back, remind the dealer of that.
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Regardless his behaviour during the rest of the week has been awful.
 
He wasn't turned out because he needed worming. He still shouldn't behave as badly as he did when the vet came.
Lucky Snowball said:
If the horse seems sound and is the type you’re looking for then maybe consider giving him time to settle and working through the issues. (Don’t take too much advice from the yard owner!)
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Unfortunately I don't feel safe around him now.
katastrophykat said:
‘Well known’ and ‘Good’ are very different things with dealers! can we ask who it was?
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Devine Cobs.
Sandstone1 said:
Regardless of the dealer issue, a horse does need time to settle when its moved. Is he getting turn out? Why not muck out when hes in the field. Not a very good way to keep him in by blocking door with a wheel barrow.
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They weren't blocking the door as such it was there so she had easy access to it. And yes I do understand they need time to settle but my last horse was never like this and he was in quarantine for 2 weeks.
 
www.facebook.com

Devine Cobs

Devine Cobs. Gefällt 6.045 Mal · 484 Personen sprechen darüber. at devinecobs stud we show traditional cobs and we source quality cobs and horses all hand picked
www.facebook.com www.facebook.com

These?

Based on the spelling and grammar alone I wouldn't buy a toy horse from them. It doesn't make them look very professional, and if they can't be arsed to pay attention to someone so basic, what else are they skipping?
 
Oh gosh, after a quick search I fear you're going to have a fight on your hands getting your money back. It's not somewhere I'd be buying a horse from let alone unseen.
I take it the horse is Ozzy? Poor horse.
You are entitled to a refund so I'd make sure the dealer is aware you know that.
 
Bear in mind with this poor horse that it has most likely come from a bin end auction, been with the dealer a short time and is now with you. Currently it's shut in a stable, unable to interact with other horses in an unfamiliar environment when most likely in the original home it was turned out at least daily if not 24/7 and may be very unused to being stabled at all. The yard staff are letting it escape on a regular basis which doesn't show them in a good light in terms of basic knowledge and common sense when dealing with a new unknown animal. The horse has no contact with other horses, you are nervous which is not reassuring and the staff may also not be helping. This situation will likely improve once the horse can be turned out and you can get someone experienced to help you.

If you have the original and not a copy passport see if you can contact the previous owner for information. Since there can very well be a veterinary issue as well as behavioural try to get someone lined up to help you with basic handling once the horse is turn out so the vet can properly examine the horse.

There is a reason why the rider always turns away or has head cut out of the photos - see my previous post :rolleyes: .
 
Spotherisk said:
This one?
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meandmyself said:
www.facebook.com

Devine Cobs

Devine Cobs. Gefällt 6.045 Mal · 484 Personen sprechen darüber. at devinecobs stud we show traditional cobs and we source quality cobs and horses all hand picked
www.facebook.com www.facebook.com

These?

Based on the spelling and grammar alone I wouldn't buy a toy horse from them. It doesn't make them look very professional, and if they can't be arsed to pay attention to someone so basic, what else are they skipping?
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Yes that's the one.
 
nutjob said:
Bear in mind with this poor horse that it has most likely come from a bin end auction, been with the dealer a short time and is now with you. Currently it's shut in a stable, unable to interact with other horses in an unfamiliar environment when most likely in the original home it was turned out at least daily if not 24/7 and may be very unused to being stabled at all. The yard staff are letting it escape on a regular basis which doesn't show them in a good light in terms of basic knowledge and common sense when dealing with a new unknown animal. The horse has no contact with other horses, you are nervous which is not reassuring and the staff may also not be helping. This situation will likely improve once the horse can be turned out and you can get someone experienced to help you.

If you have the original and not a copy passport see if you can contact the previous owner for information. Since there can very well be a veterinary issue as well as behavioural try to get someone lined up to help you with basic handling once the horse is turn out so the vet can properly examine the horse.

There is a reason why the rider always turns away or has head cut out of the photos - see my previous post :rolleyes: .
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Well he must have lied about that then too as he is supposed to have had him 6 weeks! The passport looks original. I am 62 and don't want to be waiting for a horse to learn his manners. He should be as described.
 
I would fully support your wish to return to the horse to the dealer if at all possible and you are certainly legally entitled to do so.

However I would add that someone based on the yard where I ride recently bought a cob that certainly had some interesting manners when it initially arrived on the yard. With a lot of professional support over the last month they have made huge progress, both with regard to the horse's ridden work and manners on the ground.

This may be worth considering in the meantime, especially if the dealer is not one who makes returning straightforward.
 
Jasmine2023 said:
Well he must have lied about that then too as he is supposed to have had him 6 weeks! The passport looks original. I am 62 and don't want to be waiting for a horse to learn his manners. He should be as described.
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Unfortunately it seems you've fallen foul of a less than honest dealer.

There's no real way to tell where the poor horse has been.

Can you at least make him a pen or turn him out in the school so he can move about a bit? Being cooped up in a box isn't going to help anything.
 
meandmyself said:
Unfortunately it seems you've fallen foul of a less than honest dealer.

There's no real way to tell where the poor horse has been.

Can you at least make him a pen or turn him out in the school so he can move about a bit? Being cooped up in a box isn't going to help anything.
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He has supposed to be turned out today but I haven't heard from them yet as to how it went.

Waxwing said:
I would fully support your wish to return to the horse to the dealer if at all possible and you are certainly legally entitled to do so.

However I would add that someone based on the yard where I ride recently bought a cob that certainly had some interesting manners when it initially arrived on the yard. With a lot of professional support over the last month they have made huge progress, both with regard to the horse's ridden work and manners on the ground.

This may be worth considering in the meantime, especially if the dealer is not one who makes returning straightforward.
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Thank you for being supportive. It's a very stressful time. I am in poor health and I have found going out for a lovely hack has helped my arthritis and my mental health. Unfortunately I wouldn't trust going out on this one.
 
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