Bridle Disappointment

[Pocketr@cket]

In September I purchased a bridle made from English leather by a well known company paying £240.

I had to return part of it as the brass had chipped off two of the buckles within a few days, the replacement part was faulty that the leather strap was too large for the buckle. The company have sent another replacement that I have placed to once side with Christmas and work.

Having got the part out the leather is very stiff and has white dots deep into the leather. It's been kept in the house so not mouldy. I'm sure that being stiff it will end up rubbing my horse.

I'm really disappointed and even more so after feeling some amazing bridles at Olympia that were cheaper.

I'm not sure where to go from here, I hate complaining but I feel quality just isn't up to standard for a £240 bridle.

 

[Anna*]

Given all the problems you've had, have you just asked for a full refund? Often companies will give it as they don't want any negative publicity. You're also being very good by not naming and shaming!

 

[Pocketr@cket]

I haven't tried as felt it was a bit too late but it's annoying that the bridle is really poor quality.

 

[Shay]

No harm in trying.

Some new bridles are stiff - the leather needs to be oiled and wrapped for a week or so before use. But I do accept that is as old fashioned as I am and you can get modern leatherwork that is pre softened.