Buying off fb selling pages - what if it doesn't arrive??

Fiona

Fiona

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Hi folks please help me with a current dilemma.

I bought an item nearly a fortnight ago off a horsy fb selling site. It wasn't an expensive item, but one that I needed.

I'm still waiting for it to arrive.

Basically when I contacted the vendor (asking for a refund, and for her to claim back from the Post office her end), she has shown me a pic of the receipt form the Post office (correct house number and postcode) and washed her hands of the situation.

Do I have to write off my money?

I did pay by paypal, so I can try to claim it back via them??

Who is correct please.

Many thanks

Fiona
 
conniegirl said:
Claim via paypal, they will refund you and then sort it with the seller
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I've lodged a dispute with Paypal (isn't that what you call it???) Just after I typed this post :(

Hopefully it finds in my favour.

Its only happened to me once before, and the vendor refunded straight away.

I'm so cross about the way she spoke to me, how on earth can I take it up with Royal Mail from my end :(

Fiona
 
I recently ordered an Orscana directly from the manufacturer and have the same issue. First one didn't arrive, so finally, after a long wait, they agreed to send a second one. They used the same courier however, and this one seems to never make any progress from France according to the tracking. So I asked to cancel the order and have a refund. This they say they will do, but only after the package is returned to them, which is difficult since I do not have it!
 
paypal will find in your favour no doubt but i once paid F&F so no come back and didnt receive the item......i spammed every single person on her friend list telling them what a shady no good POS she was and hey presto-got refunded!!!! people dont like being pulled up to their nearest and dearest......
 
Hallo2012 said:
paypal will find in your favour no doubt but i once paid F&F so no come back and didnt receive the item......i spammed every single person on her friend list telling them what a shady no good POS she was and hey presto-got refunded!!!! people dont like being pulled up to their nearest and dearest......
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Fingers crossed for Paypal :)

Even Royal Mail signed for 2nd class has compensation built in up to £50 and Royal Mail 2nd class for up to £20 so I think its squarely with the buyer...

Fiona
 
Its up to a seller to use a postal service that covers for loss or damage, and their job to follow up claim if needed, not the buyers.
Thats the downside to selling remotely, dealing with parcel loss - but remote selling has the added advantage of a wider customer base.
Sellers have to suck-up the loss and refund customers if they dont use a tracked/insured service.

Here’s hoping you paid via paypal for ‘good/services’ and didn’t just ‘gift/other’ to an email address?
 
I always send recorded delivery as a few previous times I sent some items which the buyer claimed they did not receive and as I had not sent ot recorded I was liable to refund the buyer.
 
I’m in the same situation. I bought a rug on Boxing Day. Luckily paid PayPal. It never arrived and the seller had “given it to someone else to post and they lost the proof of posting)
So I opened a dispute. That evening I got a friendly sounding message saying guess what it’s been returned to me (surprise!!) and she’d post it herself first thing.
I replied not to worry I’d just have my money back please, that message was never opened and still no rug. I’ve escalated the dispute to a claim. The annoying thing is how long it takes to get the money back!
 
PurBee said:
Its up to a seller to use a postal service that covers for loss or damage, and their job to follow up claim if needed, not the buyers.
Thats the downside to selling remotely, dealing with parcel loss - but remote selling has the added advantage of a wider customer base.
Sellers have to suck-up the loss and refund customers if they dont use a tracked/insured service.

Here’s hoping you paid via paypal for ‘good/services’ and didn’t just ‘gift/other’ to an email address?
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Definitely not, Goods & Services all the way with me.

Fiona
 
shirl62 said:
I always send recorded delivery as a few previous times I sent some items which the buyer claimed they did not receive and as I had not sent ot recorded I was liable to refund the buyer.
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Once bitten, twice shy :)

I'm in the process of buying a pony bridle, and have agreed with the seller to factor tracked delivery into the price.

Fiona
 
beingachicken said:
I’m in the same situation. I bought a rug on Boxing Day. Luckily paid PayPal. It never arrived and the seller had “given it to someone else to post and they lost the proof of posting)
So I opened a dispute. That evening I got a friendly sounding message saying guess what it’s been returned to me (surprise!!) and she’d post it herself first thing.
I replied not to worry I’d just have my money back please, that message was never opened and still no rug. I’ve escalated the dispute to a claim. The annoying thing is how long it takes to get the money back!
Click to expand...

My paypal payment is at the dispute stage, so thanks for the info that the next stage is to escalate to a claim.

Fiona
 
UPDATE...……...

I've now escalated it to a claim, and am awaiting a response (the Paypal timeline indicates that it should be completed by 16th Feb).

However there was a post on Twitter eventing this morning from someone on the other side of the coin (they had posted an item back to the company they bought it from as it was unsuitable, and it had gone missing in transit), and I was slightly dismayed to see a few posters saying that Paypal would find in this person's favour.....

Surely if they find in my favour (in my case) then its always up to the party who posts the item to claim back costs from Royal Mail????

I'm even more confused now, and still nowhere close to getting my money back....

FIona
 
You'll get your money back, but it won't happen overnight because the process gives the seller a certain amount of time to respond to the dispute being raised.

In answer to your other point, PayPal (and Ebay) values buyers much higher than sellers. It isn't fair but they will generally find in favour of the buyer regardless of where the real blame sits.
 
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