I used to insure with them and had no problems. I lost a horse and they were very good and we got the money quite fast. Only reason we moved was we got a cheaper quote from scottish equestrian.
I made about 3 claims with Carriagehouse, each settled promptly and efficiently. Highly recommend. Other benefit is you do not have to ring a huge call centre, get through quickly and most times speak to the same person.
I have had no problems with E&L BUT have never made a claim. A girl at the yard is with them and also the same vet as me and her horse needs to go to Potters Bar for xrays and possibly a proceedure and they will not deal with E&L so she has to pay upfront
I am insured with carriage house - had to claim. I had the cheque within five days of their receiving the vet forms, and they fought off a claim against me with maximum efficiency and minimum stress to me. Can't praise them highly enough.