Caution advised in ordering from 365 Vet

[Tiddlypom]

I’ve used both the on line and physical shop of Beeston Animal Health/365 Vet for many years without issue.

I currently have a 6 months prescription lodged with them, and ordered more medication off them on line last week. I didn’t notice the statement below on the top of their business web page when I placed the order. I usually pay by PayPal, but I now realise that I didn’t have to pay this time when I ordered.

IMPORTANT NOTIFICATION** 18/03/2025 11.00am - We are currently unable to process online payments due to technical difficulties. Our team are working to rectify the issue as soon as possible. You can place an order online and our customer services team will contact you to take payment via telephone or secure email link. Thank you for your patience and understanding.

I’ve since (days later) been emailed and texted by 365 Vet and asked to pay over the phone or by a secure e Mail link as they cannot currently accept on line payments. I will do neither, though I have asked if I can collect and pay for the meds in store by contactless card. They’ve known about this issue since March 18, and their on line payments ares still down . Odd.

This review from Trustpilot from a few days ago. I advise much caution in ordering on line from 365 Vet at the moment.

Nightmare organisation to deal with; admin hell to get them to accept vet’s prescription. Took two weeks for drugs to arrive and now just been told that their system has been hacked and all payment card details have been stolen including name, address, card number, expiry etc so have had to cancel card. Avoid at all cost.

 

[The Fuzzy Furry]

Wow! That doesn't sound good at all!

 

[Asha]

Ive just had a call from BT business about this very thing. There seems to be a sophisticated hack doing the rounds. the hackers can access business accounts broadband and therefore access everything. They then blackmail you .

From what i was told if you have access to the business broadband, and go on social media saying just been to nandos etc, they send you a link for vouchers for your next visit. Then they are into your system.

Obviously .. its not just nandos anything like that. Very scary

 

[Bluewaves]

Thank you for the notification. I've just checked my email records to see how i paid them in the past and it looks like I used PayPal which is a relief. I can't remember if i made a customer account so I'll check that too now. I've heard of a couple of big hacking incidents recently affecting public services which haven't made the main stream news.

 

[myheartinahoofbeat]

Ive just had a call from BT business about this very thing. There seems to be a sophisticated hack doing the rounds. the hackers can access business accounts broadband and therefore access everything. They then blackmail you .

From what i was told if you have access to the business broadband, and go on social media saying just been to nandos etc, they send you a link for vouchers for your next visit. Then they are into your system.

Obviously .. its not just nandos anything like that. Very scary

Interesting and makes sense regarding some of the social media post I’ve seen recently

 

[Keith_Beef]

Check Have I been pwned.