Destiny95
Well-Known Member
So I get an email from Derby House on 16th Feb with some great jacket offers. Within 5 minutes I've bought a Toggi jacket for me and a Harry Hall jacket for an upcoming friend's birthday. Really pleased got myself a bargain!
A week later the Toggi jacket comes....no Harry Hall... nothing for weeks.....So last Monday I decided to call and find out what had happened as its been a month and friend's birthday is fast approaching. Derby House lady says it should have been posted by one of their stores. She will find out what happened and call me back. Nothing.
So on Wednesday I send an email asking what happened to my order - no reply - Nothing
On Friday - resent an email - no reply - Nothing. Friends birthday on the Sunday - been and gone!
So I've just tried calling again to be told it is out of stock and basically tough. "Oh and would you like to buy something else instead?" Was the email just a ploy to get me to buy a more expensive item? They have an online stock system and it said in stock when I pressed the buy button!
I feel really annoyed because I had to chase them to find out what was happening - why didn't they just contact me or even just reply to my calls or emails. It's such as a shame cos they sell some nice things - but as a customer - I hate being ignored and it makes me look a rubbish friend now because not only is her present late - its now non-existent!! Anyone else had similar experience? Rant over : )
A week later the Toggi jacket comes....no Harry Hall... nothing for weeks.....So last Monday I decided to call and find out what had happened as its been a month and friend's birthday is fast approaching. Derby House lady says it should have been posted by one of their stores. She will find out what happened and call me back. Nothing.
So on Wednesday I send an email asking what happened to my order - no reply - Nothing
On Friday - resent an email - no reply - Nothing. Friends birthday on the Sunday - been and gone!
So I've just tried calling again to be told it is out of stock and basically tough. "Oh and would you like to buy something else instead?" Was the email just a ploy to get me to buy a more expensive item? They have an online stock system and it said in stock when I pressed the buy button!
I feel really annoyed because I had to chase them to find out what was happening - why didn't they just contact me or even just reply to my calls or emails. It's such as a shame cos they sell some nice things - but as a customer - I hate being ignored and it makes me look a rubbish friend now because not only is her present late - its now non-existent!! Anyone else had similar experience? Rant over : )
