Derby House Sold!

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magicmoose

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10th December, 2013.

Retailer Derby House Ltd has gone into administration and subsequently sold to Newtyle Trading Company Ltd.

The business continues to trade through the internet retail website www.derbyhouse.co.uk

Chris Newell of Quantuma LLP and Simon Bonney of Baker Tilly Business Services were appointed as joint administrators on Friday, 6 December.

Their spokesman said: “All customer orders previously placed with Derby House Limited will be honoured.”


The new company directors are two of the old DH directors, so I don't know how much will change.
 
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Still same f awful service!
I cashed in my "were sorry" voucher last month and I'm still waiting for a order of just little bits.
I will never ever ever use them again!
 
Derby House was owned by Nigel Cayzer who had the Kinpurnie Estate near Newtyle, just outside Dundee. Most of Mr Cayzer's business' were/are registered at 31 Hill Street, London. Where is the Newtyle Trading Company's registered address? Oh yeah.... 31 Hill Street, London.
I imagine nothing will change with the service at DH :rolleyes3: :rolleyes3:
 
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Sounds like a pre-pack administration where the trade is sold back to the previous owners.

I have to admit that I thought that they were improving, my last two orders arrived without me having to chase them!
 
It's quite common for companies to go into administration and then set up a "new" company under a different limited name with the same directors. It doesn't affect the directors, only the company - any limited company can go into administration owing money and then the directors can set up a new company the next day - hey ho, all previous debts fron their previous company are written off. Not morally right, but sadly legal. I know that if I had any DH vouchers or credit notes to use, I would be using them pronto.
 
Holly Hocks said:
It's quite common for companies to go into administration and then set up a "new" company under a different limited name with the same directors. It doesn't affect the directors, only the company - any limited company can go into administration owing money and then the directors can set up a new company the next day - hey ho, all previous debts fron their previous company are written off. Not morally right, but sadly legal. I know that if I had any DH vouchers or credit notes to use, I would be using them pronto.
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This ^ With their increase in desperate marketing emails and mutterings around the industry I have been expecting something like this for some time.
 
Holly Hocks said:
It's quite common for companies to go into administration and then set up a "new" company under a different limited name with the same directors. It doesn't affect the directors, only the company - any limited company can go into administration owing money and then the directors can set up a new company the next day - hey ho, all previous debts fron their previous company are written off. Not morally right, but sadly legal. I know that if I had any DH vouchers or credit notes to use, I would be using them pronto.
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Phoenix Companies we always call them as they rise like a Phoenix from the ashes of the previous companies demise ;)
 
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Holly Hocks said:
Lol!! Very true - it's just so wrong though isn't it?
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It certainly is - they only do it to get rid of debts so they only people who are left hurt are their suppliers. It doesn't change a fundamentally flawed business model however and if that is the reason for their poor financial performance and ultimately it will happen again - I am sure they had a voluntary arrangement before this so it does appear that their business model is the issue.
 
Thankfully, this doesn't affect us - we stopped supplying them years ago when they couldn't/wouldn't pay their bills...got fed up of listening to the fibs they'd told their customers about why they hadn't got thier orders!! I don't think there will be many UK suppliers it does affect, most of their stuff was imported but it will be impacting upon lots of those.

Just so sad - the name "Derby House" once meant the very 'best' in equestrian retailling when the Dixons owned it...now it's just synonymous with cheap imports, orders that never arrive & horrendous customer service :(
 
I am amazed that anyone still orders with Derby House given how well known they are for taking customers' money but not actually having the goods in stock to send out. However, I think a lot of people will accept rubbish service in this country, especially if they think they are getting a bargain. As a small business owner who bends over backwards to give great customer service it annoys me to see big companies - banks, internet retailers et al who provide such poor service and yet get 99% of the trade :(
 
Holly Hocks said:
It's quite common for companies to go into administration and then set up a "new" company under a different limited name with the same directors. It doesn't affect the directors, only the company - any limited company can go into administration owing money and then the directors can set up a new company the next day - hey ho, all previous debts fron their previous company are written off. Not morally right, but sadly legal. I know that if I had any DH vouchers or credit notes to use, I would be using them pronto.
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Where I used to work we dealt with many SME mail order companies who did this all the time, they'd fold owing money and then next week you'd get an application for new credit contract from a new company, same trading address and contact names-and they would pass the credit check.

Derby House makes me sad, some of my horses best rugs came from them, they were such good quality, but now,....
 
Sabre Leather said:
Just so sad - the name "Derby House" once meant the very 'best' in equestrian retailling when the Dixons owned it...now it's just synonymous with cheap imports, orders that never arrive & horrendous customer service :(
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I had a pair of Cavallo dressage boots for my 21st birthday (many moons ago) from DH and their A5 brochure was always full of lovely quality stuff. It's such a shame. :(
 
Another one bites the dust. What a shame, they were so good. And didn't I read Rideaway has been bought by Pets at Home?

Looks like it will have to be the internet from now on, which is a shame as I always like a wander around a good big tack store. Luckily we have a very good small tack store in our area.
 
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