Disappointed or what

I have had a post removed regarding my experience of the service or lack of from a company that charges large amounts of money for their product. In my world of IT it would politely be referred to as an "undocumented feature".

Question is as consumers do we not have a right to voice our experiences for the benefit of the equine community? Had I been treated fairly, my concerns dealt with in a timely fashion, and not ignored week after week, I would not have felt bound to publish my experience.

My immediate equine community, of a very large yard, dressage judge trainer, and competitors in various disciplines including endurance have known about this for months, so they have already lost 10's of thousands by word of mouth without resorting to removing my post, just because of the way they have treated me...I haven't had to do a thing! It can't be defamatory if its the truth. I posted and honest and frank account.

I would have thought the first rule of any good business is to keep the customer informed, listen to complaints and take action to rectify the issue, not leave them hanging in the breeze.

Few of us can afford to dispense a 4 figure sum without a second thought.

Personally, I won't buy anything of any great value from anyone not BETA registered ever again.
 
A

Acolyte

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I did not see your original post - but see above, HHO Admins stickied post regarding defamatory posts. They are perfectly entitled to remove your post on that basis

Not saying I agree with that policy BTW
 
There is a company that charges large amounts of money for their product, with a history of litigation against others, so I think that HHO is wise to cover their backs.

I understand your frustration though and hope that you manage to get your problem resolved.
 
Very disappointed. Of course admin are well within their rights to remove such posts but it is very frustrating when a distorted view of the company and/or situation is portrayed when any positive posts remain and the negatives ones are deleted, particularly when large sums of money and animal welfare are involved
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I thought my experience may have been an isolated case but after reading what has happened to MariaToo apparently it is not
mad.gif
 
This does make me really cross but unfortunately its just the way it is. I find its best to "not recommend" anyone/any company I've had problems with. I think people get the idea, without going into any detail.
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