Dumping your farrier

[LD&S]

I wonder if you have the same farrier as the others at my yard do lol I tried him for mine but they couldn't cope with his loudness.

My old farrier went abroad but did recommend someone who would be happy to take my lot on but I found someone else who was more local and although I've only used her a few times on the one occasion when she was held up at an earlier client she text me and let me know and apologised.

i always book the next visit before she leaves but when I contacted her and asked for a visit between appointments for my new one as he was slipping quite badly and needed road pins she was out within two days.

I've pm'ed you

 

[pansymouse]

I can't abide poor time keeping and lack of planning. I'm very fortunate that my farrier is both technically excellent and very well organised - he uses an online booking system which sends email confirmation and text reminders! He travels with an ipad and you book your next appointment at the end of the current one. It's a software package specifically designed for farriers.

In my world it is unacceptable for any service provider to assume that their time is more valuable than yours and to keep you waiting without valid explanation. I do think farriers think they can get away with unreliability and lateness and may be that's because they are overwhelmingly male and their customers are overwhelmingly female.

 

[SEL]

My farrier is amazing. My big old creaky Ardennes isn't the easiest because he's had a very bad experience in the past so is very suspicious of farriers. He has dodgy legs so leans or snatches when he gets uncomfortable. I'm also reliably informed that his rotund tummy doesn't make it easy to get underneath!

Rarely late (& always apologises if he's caught in traffic), tries to make him the first appointment of the day so there is less smell of hot shoeing, is extremely tolerant of the old boy's grumpiness around feet and even travels completely out of area to do him because he knows how much trouble I've had getting him trimmed. Plus he's been trodden on by 750kg and not complained.

If I had a whole yard of horses he'd be doing all of them - a saint in a farriers outfit!

 

[Damnation]

Mine just gives me a day when he is coming.

I leave the horses in the arena by the yard with hay and we have a hidey place where I leave his money and he leaves any change if he does refits. He brings in and does them - I don't need to be there.

If he has any issues he rings me and if he needs to reschedule he rings me. Very good at texting back for lost shoes etc.

Never had an issue and he's a good farrier.