ebay - again!!!!!!!!

Achinghips

Achinghips

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Should I accept this offer, what we think?(postage was £3.50 for this saddle cover). Unsure of what to do.

"I can't understand how it has got lost in the post as I always pack items very well and it had a return address on...still I supose things get 'lost'. I will be happy to refund the purchase price of the item but as I did post it,and have the receipt to prove this, I hope you will understand if I don't refund the postage. Could you let me know if you are happy to accept this offer"
 
I have sold quite alot on eBay. If something goes missing, I always refund the full amount. I then claim back from Royal Mail.

However, I did get bitten once and lost a £150 wedding dress because eBay does always find in favour of the buyer unless otherwise proven. The buyer said she hadn't received it, I dutifully gave her the money back and claimed, only to be told she had signed for it. Royal Mail were so slow sending my claim back I couldn't file against her on eBay. Lesson learnt - hi value items always go recorded delivery :rolleyes:

Anyway, the point of my ramble is that if they are a sound, reputable seller then they will refund you and claim against Royal Mail themselves. If not, ask for the receipt and claim yourself. Hope that helps!
 
Absolutely not! It is not your fault it didn't arrive, the seller could always have chosen to send recorded/special and had a higher postage rate on the item. I'm guessing what she has is a receipt, rather than a proof of posting.

I recently (!) ordered a life vest for my little brother and sister (just found a kid's sized kayak for them) and it didn't arrive. Contacted the eBay company a couple of times, and after about 3 weeks they sent a new one out. Low and behold 2 arrived on the same day :rolleyes:
 
I have always found that getting something done by ebay is long winded. If you paid by Paypal then launch a dispute with them as item failed to arrive & claim back the amount you paid for the item plus your postage. Paypal invariably finds in favor of the buyer so you should get a full refund from the seller. It may take a week or two, depending on the response time of the seller but you will get a full refund.
 
EBay rules are that the seller is responsible for delivery. That's delivery, not posting. So if its lost seller refunds you purchase price and postage fee. Standard first and second class post seller can claim refunds from royal mail upto a limit of 35 pounds (used to be, probably done up now). Don't offer to claim yourself royal mail can take forever and have been known to pay the refund with stamps. EBays rules for sellers are a bit much IMO, unless you're a business and can afford to take the odd loss, but if the seller doesn't like ebays rules they shouldn't sell on there.
 
rhino said:
I'm guessing what she has is a receipt, rather than a proof of posting.
Click to expand...

Whenever I have asked for a proof of posting recently my post office has told me the receipt is the proof of posting now.
So as long as the seller has the receipt (their fault if they threw it away) then they can claim the postage back- I would expect a full refund, and if I was a seller I would expect to give a full refund.
 
As the others have said, the seller is responsible for getting the item to you. At £3.50 for postage for a saddle cover there was certainly enough to pay for First class recorded. If she didn't bother to do that then she has no right to try to dock the postge from you. She can reclaim from the Post Office.
 
If an item has been lost in post, and you have the cert of posting, available at all post offices on request, then get a lost mail form from post office branches, fill it in and photocopy your cert of posting, sent c.o.p with form to royal mail, and you need send proof of how much item was sold on eBay, you can claim max of £46 for goods not including jewellery, money or vouchers these should be sent special delivery. Recorded signe for does not give you any extra security, as items will go in ordinary mail, just will get a sig at delivery, recorded will not stop an item being lost in post. Only spec del will do this. I work in a post office
 
Romany the OP is the buyer, not the seller. As a seller on ebay recorded signed for DOES give you extra security as if a buyer puts in INR (item not received) claim but the item has been signed for ebay and PayPal will take this as proof of delivery.
 
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Paypal disputes turn on whether or not the seller used a trackable method of delivery. If your seller didn't, then you're 99% sure to win if you open a dispute. I learnt this to my cost a year or so back. Just don't spend too much time discussing by email and let the time period for opening a dispute expire. You're entitled to a full refund with postage unless the seller can prove delivery by a tracked method.
 
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