Ebay help (Jodhpur Boots)

[The_Hooligan]

I purchased a beautiful pair of childerns jodhpur boots for my 4 year old niece as part of her birthday present, However when the arrived they are the wrong size and not the size advertised, I contacted the seller who applogised and agreed to accept a return and refund me, how ever she then disputed my reason for wanting a return (she is a private seller not trade), and has since continued to ignore me, I have just opened a case with Ebay and luckliy I payed through Paypal, so hopefully I can get my money back, Have any of you been in this situation and how did it turn out?

 

[NOISYGIRL]

Unfortunately this is the frustrating side of ebay, when there are any problems you just want to speak to someone and can't. Paypal might be a little different because I did actually speak to a person when I was having a problem with my account. So you might be lucky.

I always watch who I buy from now and don't tend to buy off private sellers

 

[camilla4]

Hooligan, you'll probably find that ebay will end up refunding you as they tend to come down on the side of the seller in this type of dispute? I assume you contacted the seller via ebay afterwards and that she agreed the refund via the same messages? If so, this will be on record. Don't worry - it may take a little whilte but you can be pretty certain that you'll get your money back!